Creative Cloud App does absolutely nothing.

Explorer ,
Mar 08, 2021 Mar 08, 2021

Copy link to clipboard

Copied

Strange.  Clicking on the top bar icon in the finder on my new Mac Mini M1 (11.1) machne, the CC window opens and nothing in it works.  No links, nothing.  I can't even quit the app from the menu.  And I thought I had probolems with Photoshop?!!

TOPICS
File sync

Views

92

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Mar 09, 2021 Mar 09, 2021

Copy link to clipboard

Copied

first, reset the cc app:

to reset the cc desktop app, make sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

if that fails, try to repair
https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html

if that fails go ahead and uninstall/reinstall per the above link

if that fails, do a clean cc install following each applicable step:

uninstall every cc app including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html
then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html
clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html
check for, and if available, update your os
restart your computer (don't skip this)
reinstall the cc desktop app, https://helpx.adobe.com/uk/download-install/kb/creative-cloud-desktop-app-download.html
if you're unable to install the cc desktop app at this stage, use the link at the bottom of the page at https://helpx.adobe.com/uk/download-install/kb/creative-cloud-desktop-app-download.html
use the desktop app to install your cc programs/trials

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
Mar 10, 2021 Mar 10, 2021

Copy link to clipboard

Copied

This was a MAJOR problem and a big PITA.  After wasting hours trying all the above methods, I spent an hour on the phone with a support person.  He acknowledged that it is a known issue and finally had to download a new installer from a secret Adobe page, and that worked.  Then we downloaded the new PSCC 22.3, and it appears to work, though barely tested.  

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Mar 11, 2021 Mar 11, 2021

Copy link to clipboard

Copied

I wish I could get that software!  I've been dealing with this for almost three weeks and I've gotten no solutions.  Thank goodness this is happening on my personal computer and not my work computer.  It's tough making a living when you can't use the Adobe Creative Cloud and tech support just throws up their hands in frustation.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
Mar 11, 2021 Mar 11, 2021

Copy link to clipboard

Copied

Not true.  Adobe support took nearly an hour to find the solution but finally did.  I am up and running v.22.3 on my M1 machine and Creative cloud is working.  If you get to a support person on the phone, tell them that CC needs to be downloaded from the secret alternative Adobe only location and not the standard CC app download page.  That was the solution.  Good luck.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Mar 11, 2021 Mar 11, 2021

Copy link to clipboard

Copied

LATEST

Is it a beta version of CC?  So far, I've not had very good luck with comminucating with Adobe.  Quite a few language barriers.  I prefer chat since this almost elimates these problems but not always.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines