Creative Cloud App on Desktop PC displaying old Library images

Community Beginner ,
Sep 27, 2020

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I am running CC on a Desktop, Laptop and Mobile phone.

The Creative Cloud Libraries and images are correctly displayed in the Mobile CC App, the Laptop CC App and in the Desktop PC File Explorer but when you open the CC App installed on the desktop PC. despite it saying it has sync'ed correctly the libaries are correct but the images within are from +2 weeks ago.

I have tried completely uninstalling the Adobe CC Desktop App and associated programs and then reinstalling from scratch but no success it still says syncs and displays old library data.

Desktop App CC library contents..PNGDesktop PC File Explorer CC Files.PNGOnline Adobe Creative Cloud Area.PNG

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File sync, Libraries

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Creative Cloud App on Desktop PC displaying old Library images

Community Beginner ,
Sep 27, 2020

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I am running CC on a Desktop, Laptop and Mobile phone.

The Creative Cloud Libraries and images are correctly displayed in the Mobile CC App, the Laptop CC App and in the Desktop PC File Explorer but when you open the CC App installed on the desktop PC. despite it saying it has sync'ed correctly the libaries are correct but the images within are from +2 weeks ago.

I have tried completely uninstalling the Adobe CC Desktop App and associated programs and then reinstalling from scratch but no success it still says syncs and displays old library data.

Desktop App CC library contents..PNGDesktop PC File Explorer CC Files.PNGOnline Adobe Creative Cloud Area.PNG

TOPICS
File sync, Libraries

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40

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Sep 27, 2020 0
Adobe Community Professional ,
Sep 27, 2020

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change your sync folder on the problematic pc.  that should force a re-download of the files on adobe's cc servers.

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Sep 27, 2020 0
Community Beginner ,
Sep 27, 2020

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I moved it twice with no joy. There is clearly a file somewhere on my
Desktop PC that refers the CC Desktop App to old data. The question is
where is the file located?

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Sep 27, 2020 0
kglad LATEST
Adobe Community Professional ,
Sep 28, 2020

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using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here, https://helpx.adobe.com/contact.html


click contact us (in the lower right)
in the chat field, type AGENT
be patient, it can take quite a while to reach a human

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Sep 28, 2020 0