Copy link to clipboard
Copied
Hello,
I have some problems with the synchronization of the files from the Creative Cloud Files folder on my computer (I use a Mac) and the Creative Cloud Web app. Practically the files I have on folder from my computer don't appear on the web (and I can't create share links for them) and vice-versa. We have a team account and we can exchange files between us but nothing shows up on the web app. The problem is valid for all the members of the team.
Is it a issue with the service or it might be a local problem?
Thank you,
Florin
@ursuss - What you see in the Creative Cloud Files folder on your computer should match what you see on the CC Assets site at https://assets.adobe.com/files.
Use the Adobe Log Collector Tool at https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html and email the logs plus explanation of the problem to SyncForum-Communication@adobe.com. Please provide the additional information outlined by Warner Harress in this Adobe forum post https://forums.adobe.com/message/8385752#8385752.
Copy link to clipboard
Copied
Hi,
(Mac sync issues)
(Windows sync issue)
Note: Please take a backup of your files (in creative cloud files folder) before performing above steps.
Copy link to clipboard
Copied
Hello Puneeta,
Thanks for the answer. The problem was partially solved (I can view the synchronized computer files on web app now when I press second mouse button, I can share the link as well), but if I need to see all the files on the web app, they don't show up. That's the same with the libraries and folder we share throughout the team.
Should I do something else as well?
Thank you,
Florin
Copy link to clipboard
Copied
@ursuss - What you see in the Creative Cloud Files folder on your computer should match what you see on the CC Assets site at https://assets.adobe.com/files.
Use the Adobe Log Collector Tool at https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html and email the logs plus explanation of the problem to SyncForum-Communication@adobe.com. Please provide the additional information outlined by Warner Harress in this Adobe forum post https://forums.adobe.com/message/8385752#8385752.
Copy link to clipboard
Copied
Looks like it resolved by itself (I think the restart did it). Thank you both for help! I would mark this as answered but i donțt know how