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Creative Cloud app sync. problem with the web app

New Here ,
Mar 09, 2016

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Hello,

I have some problems with the synchronization of the files from the Creative Cloud Files folder on my computer (I use a Mac) and the Creative Cloud Web app. Practically the files I have on folder from my computer don't appear on the web (and I can't create share links for them) and vice-versa. We have a team account and we can exchange files between us but nothing shows up on the web app. The problem is valid for all the members of the team.

Is it a issue with the service or it might be a local problem?

Thank you,

Florin

HelloH

@ursuss - What you see in the Creative Cloud Files folder on your computer should match what you see on the CC Assets site at https://assets.adobe.com/files.

Use the Adobe Log Collector Tool at https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html and email the logs plus explanation of the problem to SyncForum-Communication@adobe.com. Please provide the additional information outlined by Warner Harress in this Adobe forum post https://forums.adobe.com/message/8385752#8385752.

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Creative Cloud app sync. problem with the web app

New Here ,
Mar 09, 2016

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Hello,

I have some problems with the synchronization of the files from the Creative Cloud Files folder on my computer (I use a Mac) and the Creative Cloud Web app. Practically the files I have on folder from my computer don't appear on the web (and I can't create share links for them) and vice-versa. We have a team account and we can exchange files between us but nothing shows up on the web app. The problem is valid for all the members of the team.

Is it a issue with the service or it might be a local problem?

Thank you,

Florin

HelloH

@ursuss - What you see in the Creative Cloud Files folder on your computer should match what you see on the CC Assets site at https://assets.adobe.com/files.

Use the Adobe Log Collector Tool at https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html and email the logs plus explanation of the problem to SyncForum-Communication@adobe.com. Please provide the additional information outlined by Warner Harress in this Adobe forum post https://forums.adobe.com/message/8385752#8385752.

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File sync

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838

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Adobe Employee ,
Mar 09, 2016

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Hi,

(Mac sync issues)

  1. 1) Close all adobe related processes in task manager (Core sync, services for adobe desktop app, adobe desktop service, Adobe IPC broker, AAM updater)
  2. 2) Navigate to ~/library/application support/adobe / and rename coresync to coresync.old and oobe to oobe.old
  3. 3) Launch cc app and it should work fine

(Windows sync issue)

  1. 1) Close all adobe related processes in task manager (Core sync, services for adobe desktop app, adobe desktop service, Adobe IPC broker, AAM updater)
  2. 2) Navigate to c://users/username/appdata/roaming/adobe / and rename coresync to coresync.old
  3. 3) Navigate to c://users/username/appdata/local/adobe/ and rename oobe to oobe.old
  4. 4) Launch cc app and it should show work fine

Note: Please take a backup of your files  (in creative cloud files folder) before performing above steps.

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New Here ,
Mar 09, 2016

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puneeta23771395

Hello Puneeta,

Thanks for the answer. The problem was partially solved (I can view the synchronized computer files on web app now when I press second mouse button, I can share the link as well), but if I need to see all the files on the web app, they don't show up. That's the same with the libraries and folder we share throughout the team. 

Should I do something else as well?

Thank you,

Florin

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Adobe Employee ,
Mar 09, 2016

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@ursuss - What you see in the Creative Cloud Files folder on your computer should match what you see on the CC Assets site at https://assets.adobe.com/files.

Use the Adobe Log Collector Tool at https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html and email the logs plus explanation of the problem to SyncForum-Communication@adobe.com. Please provide the additional information outlined by Warner Harress in this Adobe forum post https://forums.adobe.com/message/8385752#8385752.

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New Here ,
Mar 14, 2016

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Looks like it resolved by itself (I think the restart did it). Thank you both for help! I would mark this as answered but i donțt know how

I would mark this answer

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