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Creative Cloud app won't find new Files location

New Here ,
Jan 31, 2015

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Dear all


HELP!


I've just installed a new server to which I have moved the folder Creative Cloud Files, which has thus been backing up all my website resources – Muse files, pix etc – to the Cloud.


So I went into the little CC app and set the new location for the folder.

But every time I click on Sync to web, it looks for the old location – which no longer exists – rather than the new one I gave it. Each time I get the message


Creative Cloud Files Folder Missing

The Creative Cloud Files folder located at /Volumes/WORK 3Tb/Creative Cloud Files cannot be found. It may have been moved, renamed, or deleted.

Options:

- To continue using the application without syncing files click "Turn File Sync Off"

- You can choose to restore the folder from the online backup by clicking "Restore"


  1. Quit the CC app and restarted -  no change.
  2. Quit the Mac and restarted - still no change.
  3. Uninstalled the app, re-installed it and re-set the new location - still no change.


Is there a preferences file that I should delete? Or what? I'm reluctant to tamper with any support files in case it "de-subscribes" me from the Cloud programme. But I'm sure there are safe things to do.


Thanks in advance


Ken

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File sync

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Creative Cloud app won't find new Files location

New Here ,
Jan 31, 2015

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Dear all


HELP!


I've just installed a new server to which I have moved the folder Creative Cloud Files, which has thus been backing up all my website resources – Muse files, pix etc – to the Cloud.


So I went into the little CC app and set the new location for the folder.

But every time I click on Sync to web, it looks for the old location – which no longer exists – rather than the new one I gave it. Each time I get the message


Creative Cloud Files Folder Missing

The Creative Cloud Files folder located at /Volumes/WORK 3Tb/Creative Cloud Files cannot be found. It may have been moved, renamed, or deleted.

Options:

- To continue using the application without syncing files click "Turn File Sync Off"

- You can choose to restore the folder from the online backup by clicking "Restore"


  1. Quit the CC app and restarted -  no change.
  2. Quit the Mac and restarted - still no change.
  3. Uninstalled the app, re-installed it and re-set the new location - still no change.


Is there a preferences file that I should delete? Or what? I'm reluctant to tamper with any support files in case it "de-subscribes" me from the Cloud programme. But I'm sure there are safe things to do.


Thanks in advance


Ken

Topics

File sync

Views

193

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Most Valuable Participant ,
Jan 31, 2015

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you need Adobe staff support to help

Adobe contact information - http://helpx.adobe.com/contact.html

-Select your product and what you need help with

-Click on the blue box "Still need help? Contact us"

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Adobe Employee ,
Feb 03, 2015

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Hi,

Did you manage to get help from Adobe Support?.

Thanks

Warner

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