Creative Cloud application - file sync on/off option greyed out

Community Beginner ,
Jul 12, 2018 Jul 12, 2018

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I am trying to turn on file sync in the Creative Cloud application, but the option is greyed out.

I am running this on Windows 10 64-bit and the Creative Cloud version is 4.6.0.384

My window looks like this:

cc.PNG

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Adobe Employee , Nov 30, 2018 Nov 30, 2018
Hi Mike,I see a later version of Creatiuve Cloud sync than what you have in your screenshot. It should prompt you to update it automatically. If that is not happening you may need to try reinstalling it. I'd suggest going through the troubleshooting listed here:  Uninstall the Adobe Creative Cloud desktop application Best,- Dave

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Explorer ,
Jul 19, 2018 Jul 19, 2018

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I have this problem too &
this "Assets" section is loading forever.

Screen Shot 2018-07-19 at 2.48.23 PM.pngScreen Shot 2018-07-19 at 2.47.28 PM.png...

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New Here ,
Nov 25, 2018 Nov 25, 2018

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Really Adobe? Really? Don't care to respond?

Untitled 2.jpeg

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Adobe Employee ,
Nov 30, 2018 Nov 30, 2018

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Hi Mike,

I see a later version of Creatiuve Cloud sync than what you have in your screenshot. It should prompt you to update it automatically. If that is not happening you may need to try reinstalling it. I'd suggest going through the troubleshooting listed here:  Uninstall the Adobe Creative Cloud desktop application

Best,

- Dave

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