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Creative Cloud Asset Library won't sync

Community Beginner ,
Dec 08, 2014

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Hi All, I have a Red Warning Triangle, showing 0n my iMac creative cloud icon, that shows that I have a problem with syncing downloads to my library, I have never seen this icon before so started creating a new folder in my library to see if I could download to it but nothing works and no new library folder appears, Can you help?

Regards, Rob...

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File sync

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Creative Cloud Asset Library won't sync

Community Beginner ,
Dec 08, 2014

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Hi All, I have a Red Warning Triangle, showing 0n my iMac creative cloud icon, that shows that I have a problem with syncing downloads to my library, I have never seen this icon before so started creating a new folder in my library to see if I could download to it but nothing works and no new library folder appears, Can you help?

Regards, Rob...

Topics

File sync

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768

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Adobe Employee ,
Dec 08, 2014

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Moving the discussion to File Hosting, Syncing, and Collaboration.

Thanks,

Atul Saini

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Adobe Employee ,
Dec 16, 2014

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Hi,

Are you still seeing issues with Creative Cloud?. If so would you be able to send your log files to me.

You can find your log files at...

Mac:

/Users/<username>/Library/Application Support/Adobe/CoreSync

Windows:

C:\Users\<username>\AppData\Roaming\Adobe\CoreSync

'Library' on Mac and 'AppData' on Windows are both hidden folders. Please read these pages for help on showing these folders:

http://helpx.adobe.com/x-productkb/global/show-hidden-files-folders-extensions.html (Win)

https://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html (Mac)


please send them on to at harress@adobe.com

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Community Beginner ,
Dec 18, 2014

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Hi Warner, the fault is caused with the internet connection speeds in the office where I work, When I took the Mac home with me  the sync work fine, and the Red Triangle disappeared. Talking to our telephone supplier to sort this issue.

Thanks for you help,

Regards, Rob...

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