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Creative Cloud Assets File Page (Main) not available

New Here ,
Mar 01, 2018

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I get the following error (frequently and intermittently over the past few days) yet the support status page says its fine. There's also no chat-based help available and the only contact number is in the USA (we are Australian based). For a premium service (we pay for teams and education subscriptions) it's a little sub-par. Also, the status page takes you to a deactivated page - I mean that's so basic!!!

I've checked it on three different computers and four different browsers (all latest patches). Our business has come to a halt as a result.

Screen Shot 2018-03-02 at 1.38.39 pm.png

I am guessing the fix for this is wait and don't complain

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File sync

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Creative Cloud Assets File Page (Main) not available

New Here ,
Mar 01, 2018

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I get the following error (frequently and intermittently over the past few days) yet the support status page says its fine. There's also no chat-based help available and the only contact number is in the USA (we are Australian based). For a premium service (we pay for teams and education subscriptions) it's a little sub-par. Also, the status page takes you to a deactivated page - I mean that's so basic!!!

I've checked it on three different computers and four different browsers (all latest patches). Our business has come to a halt as a result.

Screen Shot 2018-03-02 at 1.38.39 pm.png

I am guessing the fix for this is wait and don't complain

Topics

File sync

Views

213

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Most Valuable Participant ,
Mar 01, 2018

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I don't know where you should have posted this, but I'm fairly sure that the CS6 and earlier Creative Suites forum is not the right place

Here is the list of all Adobe forums... https://forums.adobe.com/welcome

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Adobe Community Professional ,
Mar 02, 2018

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I would say it's this subforum in the Creative Cloud forum:

File Hosting, Syncing, and Collaboration

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Adobe Employee ,
Mar 02, 2018

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Moving this discussion to the File Hosting, Syncing, and Collaboration forum.

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David__B LATEST
Adobe Employee ,
May 09, 2018

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Hi Studio.48 Design,

Sorry to hear about your difficulties.

I reported the issue to engineering and I think it should be resolved now.

Are you still receiving the error?

Thanks,

- Dave

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