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Creative Cloud Assets not showing up

Community Beginner ,
Sep 17, 2014

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I am unable to see files on my Creative Cloud on my Desktop. On my laptop it works fine.

On my desktop Mac I click the CC icon at the top

- then Assets - It doesn't show my folders and files. I see the Start Syncing button.

- under preferences it shows my File Syncing is OFF

- I turn it on and try Start Syncing again ... I get the spinning icon and  then it just returns to the start syncing button

- I did a search on my desktop for the folder Creative Cloud Files and it was not found.

Any help would be appreciated.

Mac OSX v. 10.9.2

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File sync

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Creative Cloud Assets not showing up

Community Beginner ,
Sep 17, 2014

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I am unable to see files on my Creative Cloud on my Desktop. On my laptop it works fine.

On my desktop Mac I click the CC icon at the top

- then Assets - It doesn't show my folders and files. I see the Start Syncing button.

- under preferences it shows my File Syncing is OFF

- I turn it on and try Start Syncing again ... I get the spinning icon and  then it just returns to the start syncing button

- I did a search on my desktop for the folder Creative Cloud Files and it was not found.

Any help would be appreciated.

Mac OSX v. 10.9.2

Topics

File sync

Views

1.6K

Likes

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Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Adobe Employee ,
Sep 18, 2014

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Does this knowledge base article solve your problem?

Creative Cloud desktop app | Unable to turn-on File sync

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Community Beginner ,
Feb 09, 2018

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Doesn't solve mine. Get the message that path can't be found. I can see files online but not on my desktop Adobe Cloud launcher.

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