I have a few large files stored at my Creative Cloud Files/Assets that I am unable to download. After a long wait for the server's response, I get this message:
first byte timeout
This is happening only to large files (bigger than 4gb or so). I tried it with MXF and zip files that I have uploaded both today and a few months ago.
Can someone explain what's going on?
It's very embarrassing when you're dealing with clients and services like this (especially Adobe's) prove unreliable.
but still haven't fix the problem. They closed my case without fix, just stupid. Over two weeks, and it nearly took that long to get
them to get of the script and open their minds. Probably have to wait for monthly, quarterly automated server maintenance because customer
service has no idea or real skills
first byte timeout
Details: cache-ord1723-ORD 1506040888 3085135254
Varnish cache server
Can't share large zip files with clients. Recent development, that has always worked before. Some have previously had the same problem, but no real solutions offered. Any ideas when Adobe engineers will fix this major issue with sharing public files?
Customer support is a nightmare. Obviously Adobe problem. Contacted multiple times over a week or so, and no help what so ever.
Clients can't download. Seems to have been a problem for years. Service help is terrible.
It's enough to share the link to your post. This is not the Adobe help. If you think it's a bug you should file a bug report:
Whatever. More gaslight, thanks your so helpful
No gaslight! You are free to post your bad experience here. But you should file a bug report. Some applications are using a "uservoice" forum for that. But I do not think that it is available for the cloud itself. This is an example of the Indesign uservoice: Adobe InDesign Feedback
If after 3 weeks of inadequate customer service, they haven't file a bug report they're stupid.
They acknowledge problem, so they know, but correction seems elusive.
You will not get a bug fix in 3 weeks. They may or may not have filed a bug report. Never trust that someone has done it for you if he does not say it.
This "bug" has existed for years it seems by info here. Posts from 2019, 2018, 2017... Years and no fix.
Next? You sorta like customer service, Talk, talk, talk ...... Next?