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Creative Cloud assets syncing too slowly. Help!

New Here ,
Sep 06, 2017

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For the past 2 months, my Creative Cloud account, that I share with 2 other coworkers, has not been syncing on my desktop. It continuously syncs 2 of 1300 files every day. All day. Never changes. My coworkers have no issue viewing each others files, yet I do. They can never view or access my files. I am able to view all files on the CC asset browser, but not on the desktop. Below are the references my CC is currently set at. I have uninstalled, reinstalled, forced quit, and restarted. Nothing helped. Any ideas on the issue?

Screen Shot 2017-09-06 at 4.02.58 PM.png

Hi,

Sorry for the issue you are facing with the sync service in Creative Cloud. Could you please share your logs using Log Collector Tool ?

Regards,

Ramesh.

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File sync

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Creative Cloud assets syncing too slowly. Help!

New Here ,
Sep 06, 2017

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For the past 2 months, my Creative Cloud account, that I share with 2 other coworkers, has not been syncing on my desktop. It continuously syncs 2 of 1300 files every day. All day. Never changes. My coworkers have no issue viewing each others files, yet I do. They can never view or access my files. I am able to view all files on the CC asset browser, but not on the desktop. Below are the references my CC is currently set at. I have uninstalled, reinstalled, forced quit, and restarted. Nothing helped. Any ideas on the issue?

Screen Shot 2017-09-06 at 4.02.58 PM.png

Hi,

Sorry for the issue you are facing with the sync service in Creative Cloud. Could you please share your logs using Log Collector Tool ?

Regards,

Ramesh.

Topics

File sync

Views

456

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Adobe Employee ,
Sep 06, 2017

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Hi,

Sorry for the issue you are facing with the sync service in Creative Cloud. Could you please share your logs using Log Collector Tool ?

Regards,

Ramesh.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
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