Creative Cloud deleted my files

New Here ,
Mar 26, 2021 Mar 26, 2021

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I'm a student and heavily use the creative cloud across two computer and have sycned files. During this past update for 2021 I came to realize that all my files were deleted. Bad habit to back up files every 6 months but that is what and all the files I have made in the past 4 months are gone, and I have no way to recover them. (I did npt delete them and when a new update come around I always set my prefence to 'keep all preferences and files'). Has anyone else had this issue?

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Cloud storage web assets, File sync, Libraries

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Adobe Community Professional ,
Mar 26, 2021 Mar 26, 2021

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No I've never had this happen because I keep redundant file backups on dedicated cloud backup systems (DropBox, Google Drive, etc...).   Files saved on your local drive don't just vanish unless your computer / hard drive is seriously broken. 

 

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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