Creative Cloud Desktop App does not upload CERTAIN files

New Here ,
Apr 10, 2014

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Trying to use the Creative Cloud Desktop app to manage my Adobe Audition Files. The entire folder structure syncs, but individual files keep failing. The desktop app does not show any useful messages, but I found this error in the CoreSync.log file.

ERROR: Copying file: {"cause":"infected_asset","message":"In the file 'Track 1_004.wav' the signature 'null' has been found"}

This same error goes for pretty much all my files. Now if I take the same exact file and use the web uploader, it succeeds with no issues. My other computers will download the file, and my original computer does not download any duplicates. I tried Adobe's support chat but that was a joke. They said there is no technical support for the Cloud Desktop App and that I need to go to the forums.

Anyone have any idea what's causing this error?

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File sync

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David__B LATEST
Adobe Employee ,
Apr 16, 2014

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Hi Kendr1ck,

I wondered if it was related to the files being used when you were attempting to sync them. Were the files you were having difficult with open in Audition at the time? Do they still fail with Audition closed?

Thanks,

- Dave

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