Creative Cloud desktop app not loading

Community Beginner ,
Nov 02, 2020

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For about the past week my CC app won't load.  I've had tech support do everything - unistall, clear out files etc., escalted service.  The app may work a little while but eventually it fails again.  I cant update fonts either but I can launch programs individually from start menu.

Any insight?

Kevin

TOPICS
Collaboration, File sync

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Creative Cloud desktop app not loading

Community Beginner ,
Nov 02, 2020

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For about the past week my CC app won't load.  I've had tech support do everything - unistall, clear out files etc., escalted service.  The app may work a little while but eventually it fails again.  I cant update fonts either but I can launch programs individually from start menu.

Any insight?

Kevin

TOPICS
Collaboration, File sync

Views

73

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Nov 02, 2020 0
Most Valuable Participant ,
Nov 02, 2020

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Nov 02, 2020 0
Adobe Community Professional ,
Nov 03, 2020

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first try, resetting the cc app: To reset the Creative Cloud desktop app, make sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

if that fails, try to repair
https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html

if that fails go ahead and uninstall/reinstall per the above link

if that fails, do a clean cc install following each applicable step, IF you want to risk losing use of your adobe programs:

uninstall every cc app including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html
then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html
clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html
check for, and if available, update your os
restart your computer (don't skip this)
reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud.
if you're unable to install the cc desktop app at this stage, use an administrator account (solution 4 here, https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html)
use the desktop app to install your cc programs/trials

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Nov 03, 2020 0
Community Beginner ,
Nov 11, 2020

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It turned out to be a bug, once Adobe updated the app it worked.  Thanks all!

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Nov 11, 2020 0