Creative Cloud desktop app won´t sync

New Here ,
Oct 23, 2013

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Hi,

my Creative Cloud App won´t snyc my files.

There´s no error, it simply don´t work. It tried to reinstall, but nothing happened.

The Online files are not being refreshed.

Thanks

Correct answer by kastemaa_v | Community Beginner

Hi all,

I have same problems too. Couple of weeks ago I had some memory related problems with my mac, it crashed every once in a while without any particular reason. I removed all login items, and then it started to work fine. I uninstalled and reinstalled CC, file syncing is on, no error messages, nothing syncs. Fonts syncs fine. New CC update didn´t fix the problem.

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Oct 23, 2013 0
New Here ,
Mar 15, 2014

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I am in the 'having issues' boat also.  Sync has not worked for the past few days and is starting to become a problem. I also just get the standard screen with buttons to Open Folder or CreativeCloud.com.

This is on both an iMac nad MacBook Pro, both running Mac OS X 10.8.5 Mountain Lion, not made any updates to either system in the past few days.

Not the first time I have been without sync for a number of days.  It probably happens once every 2 or 3 months.

CC Sync has proven to be unreliable over the duration of my subscription, nearly 2 years, without any improvement and I'm comptemplating moving all my files to a paid for reliable dropbox account.

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Mar 15, 2014 1
Adobe Employee ,
Mar 17, 2014

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Thank you for posting your updates.  I'll reach out to you to start capturing log files that will help us move towards understanding your issue.  Please expect to hear from us over the next couple of days.

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Mar 17, 2014 0
Community Beginner ,
Mar 19, 2014

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Is there a fix to this issue? I have had this issue for a couple days now on a mac and a windows. All software is fully updated. There are no errors it just will not sync. I've tried quitting, reopening, reinstalling, restarting. Nothing works. Whats going on?

Thank you for your help!

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Mar 19, 2014 0
New Here ,
Mar 19, 2014

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Hi derekajack,

I'm also experiencing the same problem as reported. I'm using Windows 7 and Mac. Files won't sync, it shows an error sometimes but most of the time it just get stucked syncing but nothing's happening.

I need this fixed as soon as possible, any help would be greatly appreciated.

Thanks,

Alvin

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Mar 19, 2014 0
Community Beginner ,
Mar 20, 2014

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Hi all,

I have same problems too. Couple of weeks ago I had some memory related problems with my mac, it crashed every once in a while without any particular reason. I removed all login items, and then it started to work fine. I uninstalled and reinstalled CC, file syncing is on, no error messages, nothing syncs. Fonts syncs fine. New CC update didn´t fix the problem.

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Mar 20, 2014 0
Explorer ,
Mar 21, 2014

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I am having the same issue.  I drop files into the CC folder and they dont sync.  I cant retrieve them from a different workstation.  This really sucks.  Is there some type of "refresh" option?

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Mar 21, 2014 0
Explorer ,
Mar 24, 2014

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Running 7 macs using OSX 10.9.2

Sync suddenly stopped working across all macs about 2-3 weeks ago with no explanation.

There are no errors or crashes of any kind.

The desktop application is open and active -- it just doesn't do anything.

Opening the local Adobe Creative Cloud folder on all the macs shows the file but the overlay green tick is no longer present on the files.

I have since performed the update to 1.5.0.367 but it made no difference.

Oddly enough, out of frustration, I installed the Windows Creative Cloud Desktop app on the virtual machine via Parallels and it tries to sync, but comes back with the "can't sync" error. The Macs won't even try to sync.

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Mar 24, 2014 1
Adobe Employee ,
Mar 25, 2014

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Hi billygunn1111 and SS ADMIN,

I've replied to your posts on this other thread. Let's continue the conversation there to avoid confusion. Derek and I will work together to establish whether these issues are related.


Thanks,

Ben

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Mar 25, 2014 0
New Here ,
Sep 18, 2014

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I'm having the same issues as all the above people. Any resolution to this yet?

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Sep 18, 2014 0
Adobe Employee ,
Sep 18, 2014

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gazhopkins, this is quite an old thread and there have been significant changes since it was started.

I think you'd get a better response if you start a new thread and describe the specific problem you're having.

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Sep 18, 2014 0
New Here ,
Sep 18, 2014

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#6741546

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Sep 18, 2014 0
New Here ,
Jul 15, 2015

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same here, just stopped working, causing huge problems when you work on the move between premises, Cmon Adobe...

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Jul 15, 2015 0
New Here ,
Mar 22, 2014

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Brand new to CC today. Had no problems installing on my Mac (Mavericks 10.9.2) ... but there is no CreativeCloudFiles Folder and therefore no syncing possible. Also the file menu ("Daten" in German) in  the CC pull down menu does not allow any syncing but directs me to a "coming soon" page. http://helpx.adobe.com/de/creative-cloud/help/whats-new.html#coming_soon

The only way of sending a file into Adobe's cloud is via a web browser.

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Mar 22, 2014 0
Adobe Employee ,
Mar 24, 2014

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Hi mdumrese,

at the moment syncing isn't generally available, which is why you're seeing the Coming Soon message.  I'd be happy to get you set up to use the sync capability.  Please send me a message with your Adobe ID and I'll get this arranged for you.

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Mar 24, 2014 0
Adobe Employee ,
Mar 24, 2014

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Thanks to all who have notified us of the issues you're experiencing.  I've reached out individually to gather more information.  If you can get back to me as soon a possible, that would be great.

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Mar 24, 2014 0
New Here ,
Mar 24, 2014

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Hi derekajack,

thanks for your message!

How can I let you know m AdobeID without posting it here?

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Mar 24, 2014 0
Community Beginner ,
Mar 24, 2014

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Same issue here,my syncing been down for last 2-3 weeks.  Please let us know when the issue will be resolved.

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Mar 24, 2014 1
New Here ,
Nov 26, 2014

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Screen Shot 2014-11-26 at 2.55.32 PM.png

Nearly one month now, it doesn't sync. tried all possibilities but still hopeless.

My files on 2 computers are not updated and its really really giving me a headache on this.

Adobe, hope you can help on this!

Thanks.

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Nov 26, 2014 0
Adobe Employee ,
Nov 27, 2014

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Lawrence_CG,

Could you send us your log files so that we can investigate further? Please zip up the entire 'CoreSync' folder at the location below and send it to me at bmordue@adobe.com.

IMPORTANT: Our email filter blocks .zip attachments, so please rename the zipped file to have some other file extension before sending.

(For example, if you want to send "CoreSync.zip", rename it to "CoreSync.ren" before attaching it to the email).

Mac:

/Users/<username>/Library/Application Support/Adobe/CoreSync

Windows:

C:\Users\<username>\AppData\Roaming\Adobe\CoreSync

'Library' on Mac and 'AppData' on Windows are both hidden folders. Please read these pages for help on showing these folders:

http://helpx.adobe.com/x-productkb/global/show-hidden-files-folders-extensions.html (Win)

https://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html (Mac)

Thanks,

Ben

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Nov 27, 2014 0
Community Beginner ,
Dec 07, 2014

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I have a similar problem.

I use Creative Cloud to sync files between home and work. All worked fine until the last OS update (I think so...some time around that anyway) when my home computer stopped syncing files I put in CC. I tried to pause sync and then start it again, but nothing happened. The files were in the correct folder, but the green checkboxes never showed. But then I tried to restart the computer, and after that CC started to sync the files that were in the folder. So now, everytime I put files there, I have to restart the computer for the syncing to start, and of course that shouldn't be necessary.

Is there are a solution to this?

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Dec 07, 2014 1
Adobe Employee ,
Dec 16, 2014

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Hi,

What OS were you on? and what OS did you upgrade to?

You could try uninstalling Creative Cloud and then re installing. This could fix any issues caused by the OS upgrade.

Thanks

Warner

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Dec 16, 2014 0
Community Beginner ,
Mar 13, 2015

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What IP, URL or Port should i open on my firewall to get sync to work?Screen Shot 2015-03-13 at 11.09.56 AM.png

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Mar 13, 2015 0
Adobe Employee ,
Mar 17, 2015

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Mar 17, 2015 0
Community Beginner ,
Sep 21, 2015

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Nice. The link isn't available anymore.

Whatever. 

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Sep 21, 2015 0
Community Beginner ,
Sep 21, 2015

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Exactly the same problem here.

Obviously, Sync Settings is broken and from the sounds of it, Adobe's commitment to making it work is for sh_t.

I'm done. I'll just sync manually and not bother with it.

Thanks anyway, Adobe!

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Sep 21, 2015 0