Creative Cloud desktop (on macOS) & web apps incorrectly displays cloud storage overfull.

Community Beginner ,
Oct 03, 2020

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Hello,

 

Adobe Case ID: ADB-15501225-T2M4 CRM:00887000004039.

 

I'm using the Creative Cloud desktop app in macOS and it shows me that 10.3 GB of 2 GB is used and full. How can that be possible? How can I use 10 GB when I've been only provided 2 GB of cloud storage with my Adobe free account?
I asked Adobe Chat Tech Support and they couldn't exactly tell me why is this being shown to me.

They spoke with their high supervisor team and asked me to post here in the community to receive a reply from their higher specialist team, who would be looking at it,

I've also signed out of the Creaive Cloud desktop app and website and restarted my Mac and signed- back in and even then seeing the same overfull status.

 

I don't have any paid active subscription of any creative cloud apps either, except Adobe XD Starter edition is what I have, for which the Creative Cloud desktop app gets automatically installed, becaue it's required for Adobe XD to work and contains this very app.

Also, I don't have any design files uploaded to my Creative Cloud storage as well. It's blank, as I haven't uploaded any files to the cloud either. So how or why should the Creative Cloud desktop app show me that my cloud space is full and over full?

 

I've attached some screenshots below, as well to illustrate.

Can someone please let me know what's the issue here and how can I get this fixed?

 

Screenshot 2020-10-03 at 3.35.41 PM.png
Screenshot 2020-10-03 at 3.20.42 PM.png

 

 

 

 

Screenshot 2020-10-03 at 3.22.33 PM.pngScreenshot 2020-10-03 at 3.22.39 PM.pngScreenshot 2020-10-03 at 3.24.33 PM.pngScreenshot 2020-10-03 at 3.24.49 PM.pngScreenshot 2020-10-03 at 3.24.54 PM.pngScreenshot 2020-10-03 at 3.26.24 PM.png

 

 

 

 

 

 

Have found a solution via a remote session with the Adobe Customer Service team, so no further solution is needed for this issue.

TOPICS
Cloud storage web assets, File sync

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Creative Cloud desktop (on macOS) & web apps incorrectly displays cloud storage overfull.

Community Beginner ,
Oct 03, 2020

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Hello,

 

Adobe Case ID: ADB-15501225-T2M4 CRM:00887000004039.

 

I'm using the Creative Cloud desktop app in macOS and it shows me that 10.3 GB of 2 GB is used and full. How can that be possible? How can I use 10 GB when I've been only provided 2 GB of cloud storage with my Adobe free account?
I asked Adobe Chat Tech Support and they couldn't exactly tell me why is this being shown to me.

They spoke with their high supervisor team and asked me to post here in the community to receive a reply from their higher specialist team, who would be looking at it,

I've also signed out of the Creaive Cloud desktop app and website and restarted my Mac and signed- back in and even then seeing the same overfull status.

 

I don't have any paid active subscription of any creative cloud apps either, except Adobe XD Starter edition is what I have, for which the Creative Cloud desktop app gets automatically installed, becaue it's required for Adobe XD to work and contains this very app.

Also, I don't have any design files uploaded to my Creative Cloud storage as well. It's blank, as I haven't uploaded any files to the cloud either. So how or why should the Creative Cloud desktop app show me that my cloud space is full and over full?

 

I've attached some screenshots below, as well to illustrate.

Can someone please let me know what's the issue here and how can I get this fixed?

 

Screenshot 2020-10-03 at 3.35.41 PM.png
Screenshot 2020-10-03 at 3.20.42 PM.png

 

 

 

 

Screenshot 2020-10-03 at 3.22.33 PM.pngScreenshot 2020-10-03 at 3.22.39 PM.pngScreenshot 2020-10-03 at 3.24.33 PM.pngScreenshot 2020-10-03 at 3.24.49 PM.pngScreenshot 2020-10-03 at 3.24.54 PM.pngScreenshot 2020-10-03 at 3.26.24 PM.png

 

 

 

 

 

 

Have found a solution via a remote session with the Adobe Customer Service team, so no further solution is needed for this issue.

TOPICS
Cloud storage web assets, File sync

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83

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Oct 03, 2020 0
Community Beginner ,
Oct 03, 2020

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Have found a solution via a remote session with the Adobe Customer Service team, so no further solution is needed for this issue.

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Adobe Community Professional ,
Oct 03, 2020

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please post the solution for the benefit of others.

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Community Beginner ,
Oct 03, 2020

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@kglad 

Sure, Here’s the solution. 

Lightroom Cloud has synced 10 GB of photos in the background. So, once I deleted it, my problem was solved and now Creative Cloud shows 0 GB of 2 GB used. This is otherwise not viewable from the Creative Cloud app or site, even though Lightroom storage is s part of the 2 GB space provided. 

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Oct 03, 2020 0
kglad LATEST
Adobe Community Professional ,
Oct 03, 2020

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thank you.

 

for others, when you check your web adobe cc files be sure to check the lr and spark files (linked at lower left).  frequently, many files are stored there unbeknownst to users.

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