Creative Cloud Desktop stuck on "Loading Creative Cloud..." Adobe servers down?

Explorer ,
Mar 18, 2021 Mar 18, 2021

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I started Photoshop this morning and Creative Cloud Desktop popped up saying there was an update, however when I click on update Creative Cloud Desktop gets stuck at "Loading Creative Cloud..."

 

I found this suggestion: https://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

 

However, https://lm.licenses.adobe.com/vact/ping results in a error: "400 Bad Request - Request Header Or Cookie Too Large." Is Creative Cloud broken this morning? Thanks.

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Explorer , Mar 18, 2021 Mar 18, 2021
I chatted with a helpful Adobe support person and they had me turn off my anti-virus and delete all Adobe processess via the Windows Task Manager and restart Creative Cloud Desktop and now it's working again. 

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Explorer ,
Mar 18, 2021 Mar 18, 2021

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BTW, I'm using Windows 10 Home v2004 OS build 19041.867.

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Explorer ,
Mar 18, 2021 Mar 18, 2021

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I chatted with a helpful Adobe support person and they had me turn off my anti-virus and delete all Adobe processess via the Windows Task Manager and restart Creative Cloud Desktop and now it's working again. 🙂

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