Creative Cloud doesn't sync my documents

[Lauritz_S_]

Creative Cloud doesn't sync the documents i saved on my macbook. I uploaded a picture from my iphone and that works fine. it just tells me "unable to sync files" with no explanation. what can i do?

[John T Smith]

File Sync Links that may help... all the links I have, since I don't know the cause of your specific problem

-https://forums.adobe.com/community/creative_cloud/host_sync

-http://helpx.adobe.com/creative-cloud/help/sync-settings.html

-http://helpx.adobe.com/creative-cloud/kb/arent-my-files-syncing.html

-Size Limits https://forums.adobe.com/thread/1488242

-sync and email link http://forums.adobe.com/thread/1427516?tstart=0

-Phantom folder problem https://forums.adobe.com/thread/1490445

[Lauritz_S_]

thanks for your effort, but none of it helped.

Am i maybe making a rookie mistake?

I still have the trial version. may that cause the problem?

[wharress]

Hi,

Can you explain in more detail exactly what you are doing to see this issue?.

Thanks

Warner

[Lauritz_S_]

Hi,

thanks for your time.

So when i'm uploading data from my phone or a other mac it works just fine, but when i work on my macbook pro, save for example a muse file or an illustrator file and basically any file (even jpg) it doesn't upload the files.

i just get the message "unable to upload files", with no explanation or anything.

i tried some things like checking if the firewall is giving me trouble, but i just can't solve the problem myself.

thats pretty much all the information i can give you, sorry

i'm happy for any help.

thanks

[wharress]

Hi,

This certainly sounds like you have a file that cant upload for some reason, maybe due to the name of the file, see Error: "Unable to sync files"

This could also be an anitvirus issue or a firewall blocking.

Thanks

Warner