Creative Cloud doesn't sync my documents

New Here ,
Jan 17, 2015 Jan 17, 2015

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Creative Cloud doesn't sync the documents i saved on my macbook. I uploaded a picture from my iphone and that works fine. it just tells me "unable to sync files" with no explanation. what can i do?

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Adobe Community Professional ,
Jan 17, 2015 Jan 17, 2015

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New Here ,
Jan 17, 2015 Jan 17, 2015

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thanks for your effort, but none of it helped.

Am i maybe making a rookie mistake?

I still have the trial version. may that cause the problem?

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Adobe Employee ,
Jan 21, 2015 Jan 21, 2015

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Hi,

Can you explain in more detail exactly what you are doing to see this issue?.

Thanks

Warner

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New Here ,
Jan 22, 2015 Jan 22, 2015

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Hi,

thanks for your time.

So when i'm uploading data from my phone or a other mac it works just fine, but when i work on my macbook pro, save for example a muse file or an illustrator file and basically any file (even jpg) it doesn't upload the files.

i just get the message "unable to upload files", with no explanation or anything.

i tried some things like checking if the firewall is giving me trouble, but i just can't solve the problem myself.

thats pretty much all the information i can give you, sorry

i'm happy for any help.

thanks

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Adobe Employee ,
Jan 23, 2015 Jan 23, 2015

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Hi,

This certainly sounds like you have a file that cant upload for some reason, maybe due to the name of the file, see Error: "Unable to sync files"

This could also be an anitvirus issue or a firewall blocking.

Thanks

Warner

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