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Hi,
Since some time now (don't know exactly when it started) the files of me and my teammates are failing to sync. Someone who has just started to use a new Macbook is failing to even retrieve a single file or folder. We get the error message "some files failed to sync". I've tried numerous solutions found online and in the forums, and found this list so I thought I'd start with that.
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Now almost a week later with no response. Problem is still occurring. Not able to sync any files with my colleagues. Anyone able to help us with this?
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Hi ,
Thanks for reporting the issue.
Would you be able to collect and upload log files from your system?
Here is a link to an article about the tool with a link to download it.
The tool will create a zip file on the desktop of all the log files. Please could you send us your logs (punaggar@adobe.com) using the tool.
Engineering may have some additional questions but this will help us get started.
Thanks,
Puneet Aggarwal
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Hi Puneet,
Thanks for your response. I sent you an e-mail with the latest logs. Let me know if there is anything else you need.
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Hi,
Another week has passed and I still have no response whatsoever, but this problem is really hurting our productivity. Is anyone able to help us? David__B​ maybe?
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Same, almost month. I wake up with deep deep hate on Adobe, I can't leave my studio without panic. Sometimes it syncs, sometimes not, sometimes files are going "backwards" - I get a lot of problems with my clients and my life. It's shame on Adobe they advertising seamless workflow and reality is full of shit.
And yeah, I restarted PC, yeah I have more than one, Yeah - I deleted all archive, deleted all files from the cloud, I don't have big sized files or some chunky names. I'm tech savvy.