Since some time now (don't know exactly when it started) the files of me and my teammates are failing to sync. Someone who has just started to use a new Macbook is failing to even retrieve a single file or folder. We get the error message "some files failed to sync". I've tried numerous solutions found online and in the forums, and found this list so I thought I'd start with that.
Now almost a week later with no response. Problem is still occurring. Not able to sync any files with my colleagues. Anyone able to help us with this?
Thanks for reporting the issue.
Would you be able to collect and upload log files from your system?
Here is a link to an article about the tool with a link to download it.
The tool will create a zip file on the desktop of all the log files. Please could you send us your logs (firstname.lastname@example.org) using the tool.
Engineering may have some additional questions but this will help us get started.
Thanks for your response. I sent you an e-mail with the latest logs. Let me know if there is anything else you need.
Same, almost month. I wake up with deep deep hate on Adobe, I can't leave my studio without panic. Sometimes it syncs, sometimes not, sometimes files are going "backwards" - I get a lot of problems with my clients and my life. It's shame on Adobe they advertising seamless workflow and reality is full of shit.
And yeah, I restarted PC, yeah I have more than one, Yeah - I deleted all archive, deleted all files from the cloud, I don't have big sized files or some chunky names. I'm tech savvy.