Creative Cloud Failure

New Here ,
Nov 12, 2020

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I've been using Photoshop for years on a Mac - I have Creative Cloud 2019. Suddenly today it stopped functioning. Whe I clicked on the CC icon on the top of my screen, it apologized for taking longer than usual to load, gave me a message about something being corrupted, and then completely disappeared. In attempting to reinstall the Creative Cloud App (as one of the posts recommended) I get Error Code 1. The installation is still in progress but barely moving. Goes without saying I have a huge project I need to get done NOW! Advice?

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Creative Cloud Failure

New Here ,
Nov 12, 2020

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I've been using Photoshop for years on a Mac - I have Creative Cloud 2019. Suddenly today it stopped functioning. Whe I clicked on the CC icon on the top of my screen, it apologized for taking longer than usual to load, gave me a message about something being corrupted, and then completely disappeared. In attempting to reinstall the Creative Cloud App (as one of the posts recommended) I get Error Code 1. The installation is still in progress but barely moving. Goes without saying I have a huge project I need to get done NOW! Advice?

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Collaboration

Views

33

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Nov 12, 2020 0
Adobe Community Professional ,
Nov 12, 2020

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Update your creative cloud app to 5.3.5.499 

Kevin Stohlmeyer Adobe Community Professional/Adobe Certified Instructor

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Adobe Community Professional ,
Nov 12, 2020

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Error code 1 is a network issue. check your connections.

https://helpx.adobe.com/download-install/kb/failed-install-creative-cloud-desktop.html 

Kevin Stohlmeyer Adobe Community Professional/Adobe Certified Instructor

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