I'm trying to the Creative Cloud file sharing service to send files to clients.
I often get responses that the download link doesn't work.
When I try the link, it works, even when I'm not signed in to my Creative Cloud account.
In my opinion this could be a browser or an operating system issue.
I'm using Safari on OS X and I guess I can safely assume that most of my clients are on Windows OS.
Does anybody know of any issues that could cause such a behavior?
Thanks in advance,
I can only think that the email introduces a bad line break for them. How do you share the link with them? Can you send me an invite to a file that is not sensitive to share to try? I am on Windows 8.
Usually I send the links using OS X's mail application.
Today I tried using the built-in send option on the Creative Cloud website and it didn’t work.
Here’s a link to a file I uploaded to test this: http://adobe.ly/Vi0anF
Wolfgangihloff, I don't have your email address to send you the link.
Do you know which email client your customers use? Maybe certain versions of Outlook or other Email clients behave in a way that it makes things not working.
I guess I can suggest just to send the link above in a plain text email.
I don't know which mail client they. It's actually not the same client all the times.
I sent the link to your email.
It seem to be bouncing back from the address you gave.
I cannot send you the link.
I got the invite and it works. I cannot reproduce it with IE 10. Sorry I cannot be of more help, maybe someone else has an idea what this is about.
The example link worked okay for me on Windows 7. I don't think the issue you describe is something which would affect all clients. How many clients have reported the issue? Are they all from a particular company? When you do get these reports I would try to collect more info. These questions might help
These might be some basics to help you work with the client to narrow down the issue.
Hey wolfgangihloff, thanks for trying. Much appreciated.
Dave, this happens only with some of my clients.
To some, I send the link and everything goes well.
I've at least 3 customers I can remember reporting that "they're not able to download" the file.
I must admit it could well be a case of technical difficulties on their behalf and is something that has nothing to do with the Creative Cloud system at all.
I know the right thing to do is to get more info from them and I do know which questions to ask.
The fact is that I don't feel comfortable with questioning them and asking them to try to download the file again and again.
I need to provide a good and easy service, so I just use another one that works for them (although I'd rather use Creative Cloud).
I presented my question here in case someone stumbled upon any incompatibility with certain browsers or operating systems.