Creative cloud file size limit

Explorer ,
Jan 23, 2015

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I just lost several hours as I woke up to find that the video file I had exported to my Creative Cloud over night wasn't uploaded because it is "too large'.

I really can't fathom why a company offering services to the creative community with a paid for service called creative cloud won't allow it's customers to upload large files. As if sharing large files is something unusual for people working in the industry!

Very disappointed with this, and it will certainly make me question whether this service is worth my money. Luckily google docs has no such silly restriction, so I can use their free storage instead for this.

With Creative Cloud for desktop app, you can upload files up to 5 GB. If you attempt to upload anything larger, you can see some unexpected errors.

With the Creative Cloud website, you can upload files up to 1 GB. If you attempt to upload anything larger, you can see some unexpected upload failures

It is Documented in Creative Cloud for desktop FAQ

You may refer to:

Creative Cloud File Sharing Fail

Regards

Rajshree

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Creative cloud file size limit

Explorer ,
Jan 23, 2015

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I just lost several hours as I woke up to find that the video file I had exported to my Creative Cloud over night wasn't uploaded because it is "too large'.

I really can't fathom why a company offering services to the creative community with a paid for service called creative cloud won't allow it's customers to upload large files. As if sharing large files is something unusual for people working in the industry!

Very disappointed with this, and it will certainly make me question whether this service is worth my money. Luckily google docs has no such silly restriction, so I can use their free storage instead for this.

With Creative Cloud for desktop app, you can upload files up to 5 GB. If you attempt to upload anything larger, you can see some unexpected errors.

With the Creative Cloud website, you can upload files up to 1 GB. If you attempt to upload anything larger, you can see some unexpected upload failures

It is Documented in Creative Cloud for desktop FAQ

You may refer to:

Creative Cloud File Sharing Fail

Regards

Rajshree

TOPICS
File sync

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7.9K

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Jan 23, 2015 0
Adobe Employee ,
Jan 23, 2015

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The storage space allocated to you depends on the type of subscription you have.

1. Individual CC has 20 GB

2. Creative Cloud photography plan has 2 GB of storage

3.Creative Cloud for Team has 100 GB.

File Storage and Quota | CCM

Regards

Rajshree

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Jan 23, 2015 0
Explorer ,
Jan 23, 2015

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But I wasn't talking about storage space allocation, I was talking about file size limit.

I have 20GB storage so why should I not be able to store a 9GB video file?

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Jan 23, 2015 2
Adobe Employee ,
Jan 23, 2015

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With Creative Cloud for desktop app, you can upload files up to 5 GB. If you attempt to upload anything larger, you can see some unexpected errors.

With the Creative Cloud website, you can upload files up to 1 GB. If you attempt to upload anything larger, you can see some unexpected upload failures

It is Documented in Creative Cloud for desktop FAQ

You may refer to:

Creative Cloud File Sharing Fail

Regards

Rajshree

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Jan 23, 2015 0
Explorer ,
Jan 23, 2015

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Rajshree wrote:

With Creative Cloud for desktop app, you can upload files up to 5 GB. If you attempt to upload anything larger, you can see some unexpected errors.

Thanks but that doesn't answer anything really. Why is it not possible to upload files larger than 5GB?

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Jan 23, 2015 4
New Here ,
May 15, 2016

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That's terrible. If the limit is 20GB of total storage then the limit for a single file should be 20GB. What a joke

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May 15, 2016 6
New Here ,
Sep 28, 2016

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I have several copies of a 754mb Photoshop file that refuse to sync. No error code, just "failed to sync". I've tried several times on several different computers, tried various methods of "resaving" the file thinking there might be a file corruption issue and every time these specific files (or any variant of them) are the only ones that refuse to sync. I'm guessing that despite what is being said here about the max file size, it seems that a 754mb file is in fact too large for the Adobe Sync system.

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Sep 28, 2016 0
New Here ,
Mar 16, 2017

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silly answer silly function. creative cloud storage should work as dropbox.that's what we pay for

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Mar 16, 2017 1
New Here ,
Sep 14, 2017

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put the .psd in a folder and zip it. it usually will work.

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Sep 14, 2017 0
New Here ,
Nov 19, 2019

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Do people usually go to FAQ "before" purchasing a product? THIS INFORMATION SHOULD BE IN THE PRODUCT MAIN FEATURES PAGE.

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Nov 19, 2019 0
New Here ,
Jul 10, 2018

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I currently have a "creative cloud for teams" and am getting a "file too large on a video clip much shorter than this. Why?

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Jul 10, 2018 0
Community Beginner ,
Jul 15, 2018

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THIS IS ROYALLY STUPID.

i have a 100 gigs of space which is completely useless if the file siZe limit is 5 GB...

Working with video 5 GB is nothing. I have that much space allocated for me in vimeo every week!!!

And c'mon, you guys make premiere, media encoder... i thought i was using too much compression when i was trying to upload a 12 gb file... ugh...

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Jul 15, 2018 1
Explorer ,
Jan 25, 2017

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Pfff, Adobe, you did it again. Sometimes I wonder if my Creative Cloud monthly subscription is really worth it.

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Jan 25, 2017 4
Community Beginner ,
Aug 21, 2017

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I'm having issues adding any files over 1GB. I have 2 clips under 5GB and can't add them. And I have the Adobe Creative Cloud App installed on my desktop.

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Aug 21, 2017 0
Community Beginner ,
Oct 30, 2017

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I have a slightly different issue: I'd like to upload a 1.3GB movie file but can't through the browser.

If I install the CC App on the computer I am using, I want it to point to MY CC storage but the computer I'm using has a different Adobe account, my client's

(Nothing suspicious: I edit on my client's computer as well as my own but I upload files completed or for review into MY Adobe account, often from my client's computer - through a browser)

I'm undecided if this App will make my life more of less complicated.

john

sydney

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Oct 30, 2017 0
New Here ,
Jan 01, 2018

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It is so stupid, I have the 100GB space storage, but I can’t upload a 13gb video file. What’s the matter to have that bunch of space if I can’t use it on the way I want it. Come on Adobe, u guys can’t be that dumb. Fix it please.

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Jan 01, 2018 8