Creative Cloud File Sync - stalling out at 14%

New Here ,
Jan 04, 2021 Jan 04, 2021

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I have been trying to sync just under 1TB of files from an external hard drive to the Creative Cloud, but it keeps stalling out while syncing. At first I couldn't get it to sync past 12%, so I reached out to Adobe support via chat. They had me run the creativecloudcleanertool.exe tool, uninstall creative cloud, restart the machine and reinstall creative cloud app. That seemed to work, but now I can't get it to progress past 14%. I don't want to have to go through all those steps again to get it to sync. Any ideas for me to try out? I am wondering if it's just too many files at once and if i should try to do chunks at a time vs. all at once? 




File sync







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