I'm working on two diffents mac's, one at work and one at home - with a creative cloud membership. On both computers, the Files and Fonts does not connected/sync. Annyway, I can't use the fonts on either of the mashines. The CC app is open, and therefor should work with e.g. the fonts I allready synced to my computer . Apparently I can solve this by quiting the Creative Cloud and restart, but I hope this could be solved somehow.
Anyone have an idea or a way forward?
Are you still experiencing the issue?
What operating system are you using?
Are you getting any kind of error message? Could you post a screen shot of the error?
It seams to be working now on both computers, after the last update - thanks!
Just arrived home, and my home computer Creative Cloud connection is not working as it should for Files and Typekit. I'm not getting any error messages - it just doesn't connect i seams. I include some screenshots - but I don't think they will say much. It is as if there is some problem when it is trying to load/connect while other programes are auto loading (I guess?). So I still need help. Here is some screenshots. I can still restart the CC and then it connects as it should. And, I have the same problem on an other mac:
Does signing out of the app and back in again make any difference?
Yes - everything works normal after restarting. For some strange reason it worked normal this morning on my iMac, although it didn't work the last three days. But I haven't had any luck at home on my Mac Book Pro. That's why I tend to think, that it could be interference from other programes that starts automatically, while CC starts up – but that's just wild guessing.
Do you know of other cases in this forum with similar problems?
I've had similar problems on two Macs with the same OS.
I'm working through Typekit support, and I just sent in log files.
Finaly, this problem seames to have been solved by the latest update of the CC
I had the same problem.
Deleting the opm.db file solved my problem. But it also involves restarting the CC-app, so...
(This is the solution for the "unknow server error- login error" i also occasionaly encounter, once every two or three weeks).
Do you also have this "unknow server error- login error" problem?
Sorry for the late replay. No, I do not get any login error. And I still have the same problem once in a while on both computers.
I had the same problem today. Was working fine before. I did the last update to CC recently.
I've logged out of CC. Downloaded a new version of CC and reinstalled. Shut down the entire computer and restarted. Tried the fix above, deleting the opm.db file, but still having the same issue: fonts are unavailable. Everything else shows up on the CC menu but the fonts tab showing spinning loader icon.
we are aware of this issue and are currently investigating it. There is a workaround to get you working.
This solved the problem for me. Thank you!
Was having the same problem and this fixed it. One tweak, in the terminal you want to navigate to /Users/<user name>/Library/Preferences
I do not see root as owner and wheel as the group. please help me!!! maybe I'm doing it wrong.
I've sent you a private message through the forum software - you will need to be signed in to view it.
This is the result I got.
-rw------- 1 root wheel 269 Oct 6 09:21 com.adobe.accmac.plist
I just deleted the "com.adobe.accmac.plist" file and then restarted Adobe Cloud. Now my fonts and files are syncing again.
I attempted this solution but my typekit remains eternally loading. Are there any other solutions?
There are several solutions in this thread. Which one did you try?
Removing the "com.adobe.accmac.plist" in the library file worked for me.
Hi Ashley! I'm also having the eternally loading / not syncing problem with TypeKit. I was a little confused by your instructions though. Would you mind listing everything that we would need to type into the terminal to get it working again?
(I got lost in Step 4 of your previous instructions...)
And I do have admin rights!
Thanks so much!
I don't have the file suggested for deleting. Any more ideas? Also says the directory doesn't exist. Would totally uninstalling and reinstalling work
I don't know if my colleagues have been in touch with you yet - so apologies if this is a repeat.
if you are on a Mac then typing the following command will get you to the preferences folder
if you are on Windows then this problem is not expected and would need more information from you.