Creative Cloud Files - full though no files are uploaded

Community Beginner ,
Aug 22, 2018

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Hi!

I right now have a big issue with Creative Cloud Files.

Problem: For some unknown reason CC told me that I used 20.5GB of my 20GB.

What I have done so far:

- deleted files locally on PC

- checked online if the files are deleted serversided as well

- emptied the trash can.

Now there are no files locally, on the server or the trash. Still 95.8% of 20GB are used. Where does this come from?

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File sync

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Creative Cloud Files - full though no files are uploaded

Community Beginner ,
Aug 22, 2018

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Hi!

I right now have a big issue with Creative Cloud Files.

Problem: For some unknown reason CC told me that I used 20.5GB of my 20GB.

What I have done so far:

- deleted files locally on PC

- checked online if the files are deleted serversided as well

- emptied the trash can.

Now there are no files locally, on the server or the trash. Still 95.8% of 20GB are used. Where does this come from?

TOPICS
File sync

Views

312

Likes

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Aug 22, 2018 0
David__B LATEST
Adobe Employee ,
Aug 27, 2018

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Hi Testt,

Please check these locations, if you had a lot of files in these locations that would be an explanation for the used space

Deleted files online

Adobe Creative Cloud

or

Lightroom online

Photo Editor | Online Photoshop Lightroom

Hope that helps,

- Dave

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Aug 27, 2018 0