Creative cloud files not syncing

New Here ,
Jan 31, 2018

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On my folder I see an old file (now is 1 feb)

in the web portal I can see a different file

creative cloud tells me all files are up to date, clearly they are not.....

My pref's say it should be on.

I have no way to get the file, without the creators/updaters of the file sending it to me via email/messaging which really defeats the purpose of a collaboration tool. There is no way to download it from the web portal, which sucks!!!!

I have tried rebooting, pausing sync, turning sync on and off.  How can i get the file without the team sending me it over messaging? 

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File sync

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Creative cloud files not syncing

New Here ,
Jan 31, 2018

Copy link to clipboard

Copied

On my folder I see an old file (now is 1 feb)

in the web portal I can see a different file

creative cloud tells me all files are up to date, clearly they are not.....

My pref's say it should be on.

I have no way to get the file, without the creators/updaters of the file sending it to me via email/messaging which really defeats the purpose of a collaboration tool. There is no way to download it from the web portal, which sucks!!!!

I have tried rebooting, pausing sync, turning sync on and off.  How can i get the file without the team sending me it over messaging? 

TOPICS
File sync

Views

195

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Jan 31, 2018 0

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