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Creative Cloud Files - Share Links not working

Participant ,
Aug 23, 2017

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This is a complaint.

I have been told that if I post a complaint in the forums, then someone from Adobe will get back to me!!

I have been on to support via chat and phone regarding public share links.

In the last few days when I create a Share Link - the link is broken and brings me or my clients to a page which says "This page is unavailable."

So I cannot use the service and have spent a lot of time over the last 2 days troubleshooting.

The guy in Support chat was really bad, and ended the chat when I asked how I could complain!! Great customer service.

I don’t think I should be paying for this service when it is not reliable,

Please get back to me with a resolution as my experience on this issue so far has been very poor,

thanks, Kieran.

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Creative Cloud Files - Share Links not working

Participant ,
Aug 23, 2017

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This is a complaint.

I have been told that if I post a complaint in the forums, then someone from Adobe will get back to me!!

I have been on to support via chat and phone regarding public share links.

In the last few days when I create a Share Link - the link is broken and brings me or my clients to a page which says "This page is unavailable."

So I cannot use the service and have spent a lot of time over the last 2 days troubleshooting.

The guy in Support chat was really bad, and ended the chat when I asked how I could complain!! Great customer service.

I don’t think I should be paying for this service when it is not reliable,

Please get back to me with a resolution as my experience on this issue so far has been very poor,

thanks, Kieran.

Topics

File sync

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4.2K

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Adobe Community Professional ,
Aug 23, 2017

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these are user-to-user forums.

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Explorer ,
Aug 23, 2017

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This is the answer from Adobe Support:

Ronny : Danke für Ihre Geduld. Die Recherche war erfolgreich, das Ergbnis leider nicht so gut. Ich konnte hier auf den Testsystemen das Problem entsprechend rekonstruieren. Es liegt also nicht an Ihrem Account oder dem Browser.

Ronny : Ich werde dies entsprechend intern eskalieren, damit der allgemeine Fehler geprüft und behoben werden kann.

Ronny : Als Workaround bis dahin, kann ich nur empfehlen, den Ordner frei zu geben und nicht die Dateien. Dies hat bei allen Tests entsprechend funktioniert.

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Most Valuable Participant ,
Aug 23, 2017

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I can confirm Adobe share isn't working... not just you mate

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Adobe Employee ,
Aug 23, 2017

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I know we had a brief outage today with the file sharing service but should be resolved now. Is it working okay now for those that posted here?

Adobe System Status

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Most Valuable Participant ,
Aug 23, 2017

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still out here

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Most Valuable Participant ,
Sep 07, 2017

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just to avoid misinformation.. the issue with Adobe share was that the links to shared files had become corrupt so it is true that the service come back online but people couldn't use it to recover their files and get an bs error message

.

in all my tests, the actual file is fine and its only the links that got corrupted so if people were affected by this issue then your backups should still be salvageable

the workaround;

  • unshare the file
  • rename the file i.e, "old_redirrect" in this example
  • rename it back
  • reshare the file "gives it a new link (working)"

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New Here ,
Sep 20, 2017

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I have the same problem. Some shared links work and some do not. I have already updated the links but the problem continues. What can it be?

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New Here ,
Sep 20, 2017

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Same problem is here again, present for about 10 hrs, shared links are corrupted (screen in Czech language).cc.PNG

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