Creative Cloud Files Taking Up Memory On Laptop

New Here ,
Jan 29, 2018

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Hey I am using the Creative Cloud Desktop App on my Macbook pro. After getting a notification on my laptop that I have run out of storage space, I realised that all of the files I have saved in the Cloud are also saved on my laptop and using up a lot of memory.

This may be a silly question but how do I stop this or is it possible to do so? I thought Creative Cloud was a Cloud service, to free up space and eliminating the need to save large files onto my laptop.

Any help would be great thanks!

M.

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File sync

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Participant ,
Jan 29, 2018

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Yes! Same thing happened to me on my Windows 10 laptop last week, as part of my struggles to get my CC Files to sync. Still having issues, but hopefully being addressed in another post.

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Community Beginner ,
May 22, 2018

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I have the same question, I can't even work on my school projects because the memory is full on my laptop... Can anyone answer the question?

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New Here ,
Jan 09, 2019

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So far, I have solved one of the issues, using up all my memory. I have partitioned my SSD drive and assigned the Creative Cloud assets file folder to this partitioned space. So, now when I run out of space, it is only in the designated area. I am still sorting it out with Adobe what the issue is, it is not behaving very cloud like.

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New Here ,
Feb 21, 2019

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I just had to do this on my own iMac and MacBook Pro

In the Creative Cloud program, go to the Preferences menu and click Creative Cloud and click Files, remove the checkmark from Creative Cloud Sync.

That stopped any additional files from syncing, I restarted for safe measure and then went into Finder and deleted the Creative Cloud Folder itself, to remove the previously synced files from my storage. Now when I want to use my Creative Cloud Files, I go through the actual website and download just the file I want and when I'm done I upload the finished work back through the website or I leave it in my local storage. Doing this also freed up the Memory/RAM that was being used and my CPU idle increased, since it was no longer randomly checking the synced files for changes.

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Explorer ,
Mar 24, 2019

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In the Creative Cloud program, go to the Preferences menu and click Creative Cloud and click Files, remove the checkmark from Creative Cloud Sync. Now when I want to use my Creative Cloud Files, I go through the actual website and download just the file I want and when I'm done I upload the finished work back through the website or I leave it in my local storage.

I assumed Adobe's cloud storage streamed my files like iCloud or Google Drive Stream, so this is an inconvenience for me. I don't have the storage space on my laptop to sustain 60GB of files locally, and I definitely don't want to manually download and upload files when things like Drive Stream are more time efficient and safer in the event I forget to update a file.

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New Here ,
Apr 17, 2019

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Woke, this morning, to very sluggish PC. Closed the Edge browser as all browsers seem to gobble loads of memory. Still sluggish. Task Manager showed Adobe Creative Cloud using precisely and constantly 146.3MB and I've not got any apps running. This is more than double any other process showing. So, I Googled and found this thread. Decided to go check the cloud synching prefs mentioned here. Just opening CC on desktop resulted in first process dropping to 68MB and new "(2)" process now using 104MB.

File synching shows as "paused", likely result of a previous attempt to slow the memory drain Adobe was bringing to my life as a light user of PS. All I want to synch is a few watermark files. 😕 Resuming the file synching to see the effect, the two processes, combined, now using 275MB. Tempted to close the application and abort the resident process, take it off the startup list and just run it when I need to use and Adobe product. 143.6MB seems ridiculous when it's not synching and no apps open.

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New Here ,
Apr 23, 2019

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I have the same problem on my MacBook Pro 2016. My 256 SSD is constantly running out of space and causing the performance to grind down to a halt. Am I asking for too much to have the ability to specify which folders I would like to sync to access offline?

Or if Adobe CC could manage to download files as required like Microsoft Onedrive allows?I really don’t want to have to resort to relocating all my CC files and host on my OneDrive.

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Community Beginner ,
Feb 20, 2020

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I have the same problem. So now it's like same files are taking up twice the space. 

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Adobe Employee ,
Feb 21, 2020

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As mentioned in an earlier post:

"In the Creative Cloud program, go to the Preferences menu and click Creative Cloud and click Files, remove the checkmark from Creative Cloud Sync. Now when I want to use my Creative Cloud Files, I go through the actual website and download just the file I want and when I'm done I upload the finished work back through the website or I leave it in my local storage."

 

If you turn off the sync option, I would strongly suggest you keep a backup of your files on an external disc or something similar.

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New Here ,
May 28, 2020

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Hi, I'm also looking to disable this (CC is taking up to 300mb ram just to sit idle)

 

When I go to preferences, there is no option to un-check though.

 

There is a syncing section, but no option to turn it on or off

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Most Valuable Participant ,
May 28, 2020

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I don't understand your question. What does 300MB of RAM have to do with syncing files?

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New Here ,
Oct 11, 2020

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They got rid of that feature in the 2020 update. I just want to have InDesign on my Macbook so I can work ont he go using their website to download stuff off my company CC. I'm at a loss on what to do 

 

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