Creative Cloud folder is not syncing with desktop

Nov 11, 2015

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Files will not sync on my desktop from the online app Creative Cloud. I've updated the system software five days ago. I've signed in and out of Creative Cloud and when I go to Assets / Files it just spins and nothing shows up. Please explain. Thanks

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Creative Cloud folder is not syncing with desktop

Nov 11, 2015

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Files will not sync on my desktop from the online app Creative Cloud. I've updated the system software five days ago. I've signed in and out of Creative Cloud and when I go to Assets / Files it just spins and nothing shows up. Please explain. Thanks

TOPICS
File sync

Views

228

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Nov 11, 2015 0
Adobe Employee ,
Nov 12, 2015

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Hi,

Can you please supply the following information in an email.

Adobe ID:

Forum nickname:
Forum post link:
Country:
Creative Cloud Desktop Version:
What Operating systems are you using:
Type of internet connectivity (Ethernet/WiFi):
Using a proxy (Y/N):
Firewall (None/Corporate/Local):
Specific file or folder names that are affected:
Timezone of your computer:
How many computers you use with Creative Cloud:
Are you using Creative Cloud collaboration:

A detailed description of your issue:

Please send us your log files to enable us to better understand your issue.  You can do this by installing and running the log collection tool following the instructions on this page: Log Collector Tool

Please email the logs to syncforum-communication@adobe.com

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Nov 12, 2015 0