Copy link to clipboard
The files inside my creative cloud folder start syncing then the app stops syncing, displaying the message, 'some files did not sync'. I have tried to enable and disable syncing, but it hasn't helped. Could anyone help?
Hi Charles Kunene,
Please refer to the below mentioned link:
Error: "Unable to sync files"
Let us know if this helps,
Thanks for your reply, unfortunately, none of the information on that page is of any use and the problem still persists, is there anything else that can be done?
Hi. I've been having the same problem. About to quit using the cloud, since I cannot count on it anymore.
Have you figured out a solution?
Please email us in your log files for us to taker a closer look at whats happening here.
The logs are located at
The log file can be found here:
<Mac Hard Drive>/Users/<username>/Library/Application Support/Adobe/CoreSyncSync/CoreSync-YYYY-MM-DD.log
(where YYYY-MM-DD indicate the date of the last log)
Note: The Users Library user folder is hidden on starting with 10.7 or later
Note: The AppData folder is hidden by default this doc shows how to show it if needed
Please zip them up and send them to SyncForum-Communication@adobe.com with this forum URL in the email.
It works fine now, didn't have to do anything or change anything. Not sure why it works. Hopefully someone can help you out.