Creative cloud is miscalculating size of used files

Contributor ,
Dec 06, 2015 Dec 06, 2015

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Hi , I feel something is wrong with the calculations as I don't think I have reached my quota of 2 GB but  Creative cloud is showing I have used 3.46GB  of 2GB

I deleted all files under archived , is there anything else I should do?

Would appreciate any help on that!

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File sync

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correct answers 1 Correct Answer

Adobe Employee , Dec 07, 2015 Dec 07, 2015
@piixy - There was a metadata problem with a few files you previously uploaded and so they were not showing under Files or the Archive. We have restored the files to a folder named "Recovered 2015-12-07 23-55-19 UTC". You can Archive and then Permanently Delete the files you do not need.

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Adobe Employee ,
Dec 07, 2015 Dec 07, 2015

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@piixy - There was a metadata problem with a few files you previously uploaded and so they were not showing under Files or the Archive. We have restored the files to a folder named "Recovered 2015-12-07 23-55-19 UTC". You can Archive and then Permanently Delete the files you do not need.

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Contributor ,
Dec 07, 2015 Dec 07, 2015

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Many thanks Ken , all is back to normal now , I would really appreciate if you tell me what caused the metadata problem in the first place.

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Adobe Employee ,
Dec 17, 2015 Dec 17, 2015

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The cause of the problem has been fixed but the result was that your files were stored but the metadata was incorrect and so the web application and the file syncing application could not show your files.

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New Here ,
Oct 01, 2018 Oct 01, 2018

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i have same problem i only have some small files, could you please help me

Screenshot 2018-10-01 at 15.31.39.png

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Adobe Employee ,
Oct 05, 2018 Oct 05, 2018

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Hi there,

Please follow the steps under 'How to delete files and free up storage' shared in this link: Creative Cloud file storage and quota.

let us know if this helps!

Thanks

Kanika

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