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Creative cloud is showing a red warning sign on all my files.

Community Beginner ,
Jan 27, 2015

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TL;DR: All my files have a red warning sign in the Cloud directory. What does it mean and how do I fix it?

Here's what happens:

I have two Finder windows open, one with the Cloud folder, and the other with files I want to synch.

I option+drag my files into the Cloud folder (to copy them, rather than relocate them. If a simply drag them, they disappear from their original location).

The computer churns for a while with a progress bar, then it's done.

A pop-up lets me know that "'N' files were unable to synch," but all of those files still show up in the Cloud directory.

All the folders and files in the cloud are marked with a red triangle with an exclamation mark inside.

Screen Shot 2015-01-27 at 3.11.08 PM.png

I have tried dragging without holding option, and the result is the same. I've tried a big folder and a small one. No difference.

My specs:

2010 MBP

OSX 10.9.5 (Mavericks)

8GB ram

2.66 GHz i7

CC version: 1.9.0.465

I'm assuming that red warning sign means my files did not actually synch to the Cloud. How can I fix that?

Thanks for your help.

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File sync

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Creative cloud is showing a red warning sign on all my files.

Community Beginner ,
Jan 27, 2015

Copy link to clipboard

Copied

TL;DR: All my files have a red warning sign in the Cloud directory. What does it mean and how do I fix it?

Here's what happens:

I have two Finder windows open, one with the Cloud folder, and the other with files I want to synch.

I option+drag my files into the Cloud folder (to copy them, rather than relocate them. If a simply drag them, they disappear from their original location).

The computer churns for a while with a progress bar, then it's done.

A pop-up lets me know that "'N' files were unable to synch," but all of those files still show up in the Cloud directory.

All the folders and files in the cloud are marked with a red triangle with an exclamation mark inside.

Screen Shot 2015-01-27 at 3.11.08 PM.png

I have tried dragging without holding option, and the result is the same. I've tried a big folder and a small one. No difference.

My specs:

2010 MBP

OSX 10.9.5 (Mavericks)

8GB ram

2.66 GHz i7

CC version: 1.9.0.465

I'm assuming that red warning sign means my files did not actually synch to the Cloud. How can I fix that?

Thanks for your help.

Topics

File sync

Views

2.1K

Likes

Translate

Translate

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Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Adobe Employee ,
Jan 28, 2015

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Hi,

Can you send me your log files please?. You can find them in the following locations:

Mac:

/Users/<username>/Library/Application Support/Adobe/CoreSync

Windows:

C:\Users\<username>\AppData\Roaming\Adobe\CoreSync

'Library' on Mac and 'AppData' on Windows are both hidden folders. Please read these pages for help on showing these folders:

http://helpx.adobe.com/x-productkb/global/show-hidden-files-folders-extensions.html (Win)

https://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html (Mac)


Please send upload them to Creative Cloud and send me a link at harress@adobe.com

Also you can check out these links for tips:

-https://forums.adobe.com/community/creative_cloud/host_sync

-http://helpx.adobe.com/creative-cloud/help/sync-settings.html

-http://helpx.adobe.com/creative-cloud/kb/arent-my-files-syncing.html

-Size Limits https://forums.adobe.com/thread/1488242

-sync and email link http://forums.adobe.com/thread/1427516?tstart=0

-Phantom folder problem https://forums.adobe.com/thread/1490445

Error: "Unable to sync files"

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Adobe Employee ,
Feb 10, 2015

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Hi,

Thanks for sending in your log files, I am sorry to say this is not the correct log file.

Please re send the correct CoreSync log files in one of 2 locations (Mac or Windows) from my above instructions.

Thanks

Warner

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