Creative Cloud is taking longer than usual to load!

New Here ,
Mar 29, 2021 Mar 29, 2021

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Creative Cloud is taking longer than usual to load every time I open my Mac.
I've tried many time to remove and reinstall it (removing OOBS files) or clicking the 'Repair' button but the problem instists! I'm very desperate because I have no idea what to do!

Any idea or help?

 

Many thanks,

./Fotis

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Adobe Community Professional ,
Mar 30, 2021 Mar 30, 2021

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first, reset the cc app:

to reset the cc desktop app, make sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

if that fails, try to repair
https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html

if that fails go ahead and uninstall/reinstall per the above link

if that fails, do a clean cc install following each applicable step:

uninstall every cc app including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html
then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html
clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html
check for, and if available, update your os
repair all ms visual c++ versions that can be repaired.
update your ms visual c++, if it can be updated
restart your computer (don't skip this)
reinstall the cc desktop app, https://helpx.adobe.com/uk/download-install/kb/creative-cloud-desktop-app-download.html
if you're unable to install the cc desktop app at this stage, use the link at the bottom of the page at https://helpx.adobe.com/uk/download-install/kb/creative-cloud-desktop-app-download.html
use the desktop app to install your cc programs/trials

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New Here ,
Mar 31, 2021 Mar 31, 2021

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Hi kglad, 

 

Thanks for the quick responce.

I've already followed all the above steps many times in the past (I know them very well :)).

I tried once again yesterday (according to your responce) but the problem came back today when I open my Mac!!

I cannot find where the problem comes from.

The only part that is not clear (in your message) to me is about the "ms visual c++ versions".

I'm using Mac and as far as I know VS Mac does not support C++.


Many thanks kglad, 🙂
./Fotis

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Adobe Community Professional ,
Mar 31, 2021 Mar 31, 2021

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see if you can capture a log of the issue, https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html and then contact adobe support.

 

using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here, https://helpx.adobe.com/contact.html

click contact us (= cryptic icon in the lower right)

kglad_0-1617211787660.png

in the chat field, type AGENT
be patient, it can take quite a while to reach a human

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New Here ,
Apr 07, 2021 Apr 07, 2021

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Unfortunatelly I can't solved the problem so far.

I work on Mac and realized that the problem is always present in my Admin account and works fine when I login to my root account. Any idea why?

 

Many thanks, 🙂

./Fotis

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Adobe Community Professional ,
Apr 07, 2021 Apr 07, 2021

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contact support 

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New Here ,
Apr 09, 2021 Apr 09, 2021

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There was a problem with the credentials.
The problem solved when we removed the files from keychain access.


Thank you guys for the support, 🙂

./Fotis

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Adobe Community Professional ,
Apr 09, 2021 Apr 09, 2021

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thank you for the follow-up.

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New Here ,
Apr 09, 2021 Apr 09, 2021

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Now, every time I open my Mac

I must remove the credentials & certificates in Keychain Access (and set files permisssions)

in order CC to be able to open without problem. Any idea how to solve it permanently?

 

Many thanks, 🙂

./Fotis

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Adobe Community Professional ,
Apr 09, 2021 Apr 09, 2021

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something (eg, av, antimalware, cleaner, defragger etc) must be corrupting those files, but i don't know which that might be.

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