Creative Cloud Libraries Frozen

New Here ,
Jul 09, 2021 Jul 09, 2021

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Not sure why, but even after restarting the Libraries in illustrator freeze and cannot be accesed. 

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Adobe Community Professional ,
Jul 09, 2021 Jul 09, 2021

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Sign Out /In in your Adobe account again. Are you all file in Libraries synchronized already?. If not try to synchronized them again.

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New Here ,
Jul 14, 2021 Jul 14, 2021

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This worked for a while, however I am having the issue again.


Susanna McCray-Arroyo
Graphic Designer
<Removed by Moderator>

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New Here ,
Jul 22, 2021 Jul 22, 2021

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I am having this issue as well. I was also having this issue at the beginning of the year on a different computer.

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Adobe Employee ,
Jul 22, 2021 Jul 22, 2021

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@Susanna5FDA  We have a fix in the latest Illustrator 25.4 pre-release. You can download this from the pre-release section of the Creative Cloud Desktop App. Can you try this out and confirm if this resolves the problem for you.

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New Here ,
Jul 22, 2021 Jul 22, 2021

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Thanks. Where is the Pre-Release section?

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Adobe Community Professional ,
Jul 22, 2021 Jul 22, 2021

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I suppose the “Beta” section of the CC-APP APP-Section is meant:

Abambo_0-1626983424157.png

 

ABAMBO | Hard- and Software Engineer | Photographer

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Adobe Employee ,
Jul 22, 2021 Jul 22, 2021

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Hi @Abambo @defaultccwjykhlisg4 if you are not seeing Illustrator in the prerelease section, then you will need to get enrolled.

 

You can Apply for "Illustrator CC" prerelease from here: https://www.adobeprerelease.com/ 

 

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Adobe Community Professional ,
Jul 23, 2021 Jul 23, 2021

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@sujai s,

It's confusing… I see Illustrator in the beta section. In my prerelease section (with a lock on the icon…) I have only Lightroom (both Classic and Cloud).

ABAMBO | Hard- and Software Engineer | Photographer

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Adobe Employee ,
Jul 23, 2021 Jul 23, 2021

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Beta - is the next major version of Apps that is releasing probably around MAX this year.

Prerelease - is the update of the apps releasing very shortly next. In the case of Illustrator v25.4 is releasing shortly.

 

So its apparent that you are not on the Illustrator pre-release yet, otherwise Illustrator should be shown in the prerelease section of Creative Cloud App. You can enroll to pre-release by

- navigate to https://www.adobeprerelease.com/

- search for Illustrator CC program and apply.

Once this is approved, you will be notified over email and then should start seeing v25.4 in the prerelease section of Creative Cloud App.

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Adobe Employee ,
Jul 27, 2021 Jul 27, 2021

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Hi @Abambo @defaultccwjykhlisg4 were you able to try the pre-release builds?

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