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Creative Cloud Libraries have disappeared

New Here ,
Oct 30, 2018

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Hi,

After upgrading some apps to the latest (2019) version, in Windows 10, my libraries have disappeared. From ALL the programs.

The Libraries section is empty, and there I only see this message:

zz03.jpg

I have tried a hundred suggestions I've found on the Internet, including all the ones mentioned in these two documents:

Solution to the issue: Adobe Creative Cloud Libraries panel doesn't load in desktop products

Creative Cloud Libraries panel stopped working

Please nothe that I am not getting this 'something went wrong' message:

Failed to initialize.jpg

I have also logged out and in from the Creative Cloud Desktop app (in Windows 10), reinstalled the desktop app, cleaned all the CC programs and reinstalled them again, pressed CTRL + ALT + R for the desktop app, unchecked and checked again Creative Cloud Sync in Preferences > Creative Cloud, etc.

I have also checked if the Libraries folder if the Creative Cloud Folder still exists in C:\Users\User\AppData\Roaming\Adobe, and it does. And the files are still there.

The funny thing is that when I open Illustrator or Photoshop, the program shows that I am logged in, because my picture is there, but when I click the Help menu, I get this:

xx02.jpg

If I then click Sign In, nothing happens.

I AM signed in, both in the open program and in the Creative Cloud desktop app. But the Libraries section acts as if I would not.

Please help.

Thanks,

Henry

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Creative Cloud Libraries have disappeared

New Here ,
Oct 30, 2018

Copy link to clipboard

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Hi,

After upgrading some apps to the latest (2019) version, in Windows 10, my libraries have disappeared. From ALL the programs.

The Libraries section is empty, and there I only see this message:

zz03.jpg

I have tried a hundred suggestions I've found on the Internet, including all the ones mentioned in these two documents:

Solution to the issue: Adobe Creative Cloud Libraries panel doesn't load in desktop products

Creative Cloud Libraries panel stopped working

Please nothe that I am not getting this 'something went wrong' message:

Failed to initialize.jpg

I have also logged out and in from the Creative Cloud Desktop app (in Windows 10), reinstalled the desktop app, cleaned all the CC programs and reinstalled them again, pressed CTRL + ALT + R for the desktop app, unchecked and checked again Creative Cloud Sync in Preferences > Creative Cloud, etc.

I have also checked if the Libraries folder if the Creative Cloud Folder still exists in C:\Users\User\AppData\Roaming\Adobe, and it does. And the files are still there.

The funny thing is that when I open Illustrator or Photoshop, the program shows that I am logged in, because my picture is there, but when I click the Help menu, I get this:

xx02.jpg

If I then click Sign In, nothing happens.

I AM signed in, both in the open program and in the Creative Cloud desktop app. But the Libraries section acts as if I would not.

Please help.

Thanks,

Henry

Topics

File sync

Views

698

Likes

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Adobe Employee ,
Oct 30, 2018

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Hi Henry, I am moving this query to the right community Adobe Creative Cloud for quick and better help.

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KanikaS LATEST
Adobe Employee ,
Nov 16, 2018

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