Creative Cloud Libraries still syncing to c drive despite setting to e drive

New Here ,
Oct 30, 2017 Oct 30, 2017

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I just had a message pop up on my Win 7 64bit pc that I was out for space on my c drive. My c drive is an ssd and only holds windows and necessary files, however after several years of continuous use it is still getting rather full.

I have two other standard hard drives installed which is where all my programs and files are stored, 4tb in total with tons of spare space. In the Creative Cloud app I set my preferences so that it would sync with a folder on my E drive. ON receiving the error message I investigated and Creative Cloud is syncing everything to a folder on my c drive instead and has used up all of my remaining space.

I double checked and the app still has it set to sync to my e drive folder, how do I stop this happening?

My Creative Cloud and apps are fully updated incase that information is required.

Best regards,

Angela

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File sync

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Adobe Employee ,
Nov 07, 2017 Nov 07, 2017

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Hi Angela,

Sorry to hear about your difficulties. Where on your C drive are you seeing sync using up space? Could you capture and share a screen shot?

Is this the location where you specified the E drive?

file_sync_folder.jpg

Please get back to me when you get the chance and I'll see what I can do to help.

Thanks.

-Dave

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