Creative Cloud Library from Phone not Syncing to desktop

Nov 18, 2020

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Hi, I am trying to sync a shape from my library to my library in Illustrator and it is not working. The cloud at the bottom of my library window has an exclamation point. When I click it, I click enable sync and nothing happens. I am on Mac OS Sierra 10.12.6 and have Illustrator 2019 (23.1.1) via CC subscription. Please advise. Thanks.

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Cloud storage web assets, File sync, Libraries

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Creative Cloud Library from Phone not Syncing to desktop

Nov 18, 2020

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Hi, I am trying to sync a shape from my library to my library in Illustrator and it is not working. The cloud at the bottom of my library window has an exclamation point. When I click it, I click enable sync and nothing happens. I am on Mac OS Sierra 10.12.6 and have Illustrator 2019 (23.1.1) via CC subscription. Please advise. Thanks.

TOPICS
Cloud storage web assets, File sync, Libraries

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32

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Nov 18, 2020 0
Nov 18, 2020

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Nov 18, 2020 0
Nov 18, 2020

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Thank you.

*Cassia Cogger*

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Nov 18, 2020 0
David__B LATEST
Adobe Employee ,
Nov 18, 2020

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Hi Cassiac85264826,

 

In addition to John's suggestions I'd check here to confirm that the library asset got uploaded to your cloud storage
https://assets.adobe.com/libraries


So long as the asset exists there, then these articles might help with the Libraries panel not loading on your desktop

https://helpx.adobe.com/creative-cloud/kb/libraries-panel-not-working.html

https://helpx.adobe.com/creative-cloud/kb/creative-cloud-libraries-panel-doesn-t-load-in-desktop-pro...

 

Hope that helps,

- Dave

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