Creative cloud needed to resolve this problem, AE error 106 etc

New Here ,
Mar 30, 2021 Mar 30, 2021

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Hi,

Yesterday, my AE sent the message "We can't verify your subscription status". I clicked "Try again", it seemed to work, but after 10 seconds, the application crashed with error code 106.

Following the instructions on the forum, I logged out from Creative Cloud, closed the app and tried to log in back. Then I got the message "ACC is needed to resolve this problem". I chose the "Repair" option: I see CC is downloading, but once the repair is done, same problem again: loading CC takes too long, CC needed to resolve this problem etc.

I checked the error on the forum, seems to be quite frequent. As advised on some topics, I uninstalled everything, removed the various OOBE and application manager directories, re-installed. I can connect back to CC, but then the same problem happens again: first AE unable to verify my subscription status, then CC not being able to load. 

I am using Windows 10, my OS is up-to-date, and my network settings seem to be fine.

I'm completely lost now and I have a project to deliver by Friday, so anyone having a suggestion is welcome!

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Adobe Community Professional ,
Mar 30, 2021 Mar 30, 2021

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first, reset the cc app:

to reset the cc desktop app, make sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

if that fails, try to repair
https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html

if that fails go ahead and uninstall/reinstall per the above link

if that fails, do a clean cc install following each applicable step:

uninstall every cc app including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html
then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html
clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html
check for, and if available, update your os
repair all ms visual c++ versions that can be repaired.
update your ms visual c++, if it can be updated
restart your computer (don't skip this)
reinstall the cc desktop app, https://helpx.adobe.com/uk/download-install/kb/creative-cloud-desktop-app-download.html
if you're unable to install the cc desktop app at this stage, use the link at the bottom of the page at https://helpx.adobe.com/uk/download-install/kb/creative-cloud-desktop-app-download.html
use the desktop app to install your cc programs/trials

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