Creative Cloud not loading the apps page

Community Beginner ,
Nov 12, 2020

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I had problems with my creative cloud not loading so I used the cleaner and re-installed and now it takes ages for the creative cloud to load (often saying there is problems) and then it loads but not the apps page wont appear just says unavaliable (see pic), the other pages as you see are working. Help?

 

 

 

Screenshot 2020-11-12 at 10.58.53.pngScreenshot 2020-11-12 at 10.58.44.png

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Creative Cloud not loading the apps page

Community Beginner ,
Nov 12, 2020

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I had problems with my creative cloud not loading so I used the cleaner and re-installed and now it takes ages for the creative cloud to load (often saying there is problems) and then it loads but not the apps page wont appear just says unavaliable (see pic), the other pages as you see are working. Help?

 

 

 

Screenshot 2020-11-12 at 10.58.53.pngScreenshot 2020-11-12 at 10.58.44.png

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Nov 12, 2020 0
Adobe Community Professional ,
Nov 12, 2020

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restart your computer.  then:

 

reset the cc app:  make sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

if that fails, try to repair
https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html

if that fails go ahead and uninstall/reinstall per the above link

if that fails, do a clean cc install following each applicable step:

uninstall every cc app including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html
then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html
clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html
check for, and if available, update your os
restart your computer (don't skip this)
reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud.
if you're unable to install the cc desktop app at this stage, use an administrator account (solution 4 here, https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html)
use the desktop app to install your cc programs/trials

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Nov 12, 2020 0
Community Beginner ,
Nov 21, 2020

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Thankyou, repairing CC seems to have done the job! so great stuff. 

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Nov 21, 2020 0
kglad LATEST
Adobe Community Professional ,
Nov 21, 2020

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you're welcome.

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Nov 21, 2020 0