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Creative Cloud Not Syncing, no errors - Tried multiple solutions, nothing worked

New Here ,
Feb 27, 2018

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Hi there,

I've been pouring over forum posts looking for a solution and could not find one. I'd appreciate some help.

My team shares files via Creative Cloud, which worked successfully and quickly in the past year+. We all use the desktop application on various Macbooks so that we can access files via Finder. A few months ago a team member was reorganizing files (deleting, renaming, uploading) but none of those changes were reflected in my files at all. My file sync has been “syncing” with loading circle for at least 5 months without updating or downloading any files onto my computer. We are constantly on WiFi at corporate internet speeds and all other team members are able to see the files except me. I have never seen a "failed to sync" message or anything. The loading circle just keeps spinning...

Yesterday my existing (old, not updated) Creative Cloud sync folder changed its name to "Creative Cloud Files (archived)" - the new CC folder that was automatically created is completely empty. I'm still able to see the new files in my browser. In applications such as AI or PS, I’m able to sync fonts and access shared Libraries from my team. It’s just the files to my desktop that don’t sync. Still a huge problem since at least 4 folders have been added since the last time I've been able to access the shared files...

Things I have tried so far without success - all following directions posted by staff on the forums:

  1. Pausing/resuming file sync via CC desktop options
  2. Turning file sync on and off and on again
  3. Quitting CC and doing the above
  4. Logging out and into my Adobe account
  5. Force quit everything Adobe in Activity Monitor, uninstalling CC following forum directions to delete multiple files, using the cleaner tool, and reinstalling CC
  6. Removing CoreSync/options.tix file
  7. Deleting CoreSync db files and restarting everything.
  8. Restarting my computer after attempts

Computer/Creative Cloud Details:

MacBook Pro Mid 2015

macOS High Sierra

Version 10.13.3 (17D102)

Memory 16GB 1600 MHz DDR3

Storage 500GB (373 GB available)

Creative Cloud for teams

31.97 GB / 100 GB available (none synced to my desktop, but available on web)

CreativeCloud_NotSyncing.png

Topics

File sync

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Creative Cloud Not Syncing, no errors - Tried multiple solutions, nothing worked

New Here ,
Feb 27, 2018

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Hi there,

I've been pouring over forum posts looking for a solution and could not find one. I'd appreciate some help.

My team shares files via Creative Cloud, which worked successfully and quickly in the past year+. We all use the desktop application on various Macbooks so that we can access files via Finder. A few months ago a team member was reorganizing files (deleting, renaming, uploading) but none of those changes were reflected in my files at all. My file sync has been “syncing” with loading circle for at least 5 months without updating or downloading any files onto my computer. We are constantly on WiFi at corporate internet speeds and all other team members are able to see the files except me. I have never seen a "failed to sync" message or anything. The loading circle just keeps spinning...

Yesterday my existing (old, not updated) Creative Cloud sync folder changed its name to "Creative Cloud Files (archived)" - the new CC folder that was automatically created is completely empty. I'm still able to see the new files in my browser. In applications such as AI or PS, I’m able to sync fonts and access shared Libraries from my team. It’s just the files to my desktop that don’t sync. Still a huge problem since at least 4 folders have been added since the last time I've been able to access the shared files...

Things I have tried so far without success - all following directions posted by staff on the forums:

  1. Pausing/resuming file sync via CC desktop options
  2. Turning file sync on and off and on again
  3. Quitting CC and doing the above
  4. Logging out and into my Adobe account
  5. Force quit everything Adobe in Activity Monitor, uninstalling CC following forum directions to delete multiple files, using the cleaner tool, and reinstalling CC
  6. Removing CoreSync/options.tix file
  7. Deleting CoreSync db files and restarting everything.
  8. Restarting my computer after attempts

Computer/Creative Cloud Details:

MacBook Pro Mid 2015

macOS High Sierra

Version 10.13.3 (17D102)

Memory 16GB 1600 MHz DDR3

Storage 500GB (373 GB available)

Creative Cloud for teams

31.97 GB / 100 GB available (none synced to my desktop, but available on web)

CreativeCloud_NotSyncing.png

Topics

File sync

Views

6.2K

Likes

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Feb 27, 2018 4
Community Beginner ,
Mar 27, 2018

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Hi, it seems I have the same problem. Tried to reinstall, dlelete coresync folder etc. But nothing worked.

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Mar 27, 2018 0
Explorer ,
Mar 28, 2018

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I have the same problem.

Why do I get the impression that everyone at Adobe has been awfully quiet for the last months in all these threads about syncing issues?

They all have a few things in common:
-  these issues are being reported for over a year- everybody experiences the same problems and are asked for reports etc. A lot of work, usually.
- nothing happens to solve the problems...

What is going on there?

Cheers,

Paul

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Mar 28, 2018 1
Community Beginner ,
Apr 18, 2018

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I have the same problem.

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Apr 18, 2018 1
Explorer ,
Apr 18, 2018

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I'm also having the same issue with my team. Their all on Windows 10 with the same continuous syncing issue. Adobe has not been transparent about this growing issue. Please correct if I'm wrong. Whatever the problem seem to be much bigger then Adobe is letting on. We need a clear message from Adobe!

Please note: I have tired work around after work around from Adobe forum and other sites. Adobe has even looked at our log and network with no solutions.

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Apr 18, 2018 3
Community Beginner ,
Apr 18, 2018

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Today I have solved this problem. But in a very drastic way. I decided to remove all from adobe on one computer, and install it again. It looks like it works now. It was very painful because I had to cancel all the collaborations, all sharing and delete all files. I just started from the beginning. But this is not a solution. This is just a temporary fix of the malfunctioning software.

After communicating with adobe I felt they could not solve this problem.

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Apr 18, 2018 2
Explorer ,
Apr 18, 2018

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I feel your pain. I tried this same solution for my team which fixed the problem in the short term but the continuous syncing happen again a few weeks later.

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Apr 18, 2018 2
Community Beginner ,
May 07, 2018

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Are we not paying for this???  Does this not justify a refund???  This is equivalent to buying a dead parrot!

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May 07, 2018 3
Community Beginner ,
May 07, 2018

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Right now I canceled my second license. It's worthless. It's just wasting my time. And increasing my blood presure. Interesting thing is, that you can buy licence anytime, but you cannot cancel it. If you whish do that, you must contact Adobe. In support chat, when I started with cancel licence, I was kicked off after very short time. Maybe 30-40 sec, I just make my drink. And 10 second after I wrote my reason. They just kick me off !!!

The problem is bigger than I expected.

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May 07, 2018 1
Community Beginner ,
May 09, 2018

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Same problem here, classic Adobe, it's always only 85% of a fully working app.
and 0,5% bugfixing, 0% listen to and answering customers.

They should change name to Pseudobe

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May 09, 2018 1
New Here ,
May 11, 2018

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Same problem, again - now with a different account (different employee).
Previously what work (and had lost a lot of time) I had deleted all the files and adobe installs and re-installling all, it worked then but again it's too time consuming and frankly not something acceptable for the supposed Adobe prestige...

Suggestion: an indicator of what is really going on in the file-sync progress (which file is it on or what is it doing with some progress bar for the current file, how many left of how many files...), Adobe should be focused on User Experience right?

Common Adobe I still got love for you but let's do this, please.

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May 11, 2018 1