Creative Cloud not syncing

[reubenr27237251]

Hello,

My Creative Cloud has suddenly stopped syncing my files. It just says "Getting storage information..." and never changes. What could be the problem?

Thanks,

Reuben

[RuskinF]

Have you checked your Internet connection? Does it properly?

Have you laid out appropriate permissions for apps to access internet by whitelisting them in the system's firewall?

[reubenr27237251 · Accepted solution]

Signed out and in again - this fixed it!

[Z-GrimV]

I'm facing the exact same issue but nothing is resolving the issue.  I've reinstalled, repaired, turned off Widnows Defender and Malwarebytes...nothing is solving the issue.  

[rkotakonda]

I'm still facing the same issue. even though I signed out and in again in-app and website.

[Ivoryplum]

I had this problem on my Mac, and tried everything that had been recommended.

What finally worked for me was:

- Navigate to your libraby folder (Finder>Go>Go To Folder: ~/Library/)

- Open Application Support folder

- Right-click on the Adobe folder, and click 'Get Info'.

- Click the 'lock' icon in the bottom right, and enter in your computer password.

- Under 'Sharing & Permissions' change all to "Read & Write".

Only System was on "Read & Write", and once I changed the remaining from "Read" to "Read & Write" Creative Cloud instantly started syncing. Hope this helps!

[glenc86197125]

This didn't work for me

[Sam Cornelis]

See what worked for us here:
https://community.adobe.com/t5/enterprise-teams-discussions/creative-cloud-stuck-at-getting-storage-...

[TheTecMan]

This fixed it fir me: https://helpx.adobe.com/creative-cloud/kb/arent-my-files-syncing.html

[kglad]

thanks for the info, @TheTecMan