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Creative Cloud not syncing

New Here ,
Mar 06, 2020

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Hello,

 

My Creative Cloud has suddenly stopped syncing my files. It just says "Getting storage information..." and never changes. What could be the problem?

 

Thanks,

 

ReubenScreen Shot 2020-03-06 at 2.39.32 pm.png

 

Signed out and in again - this fixed it!

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Creative Cloud, File sync

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Creative Cloud not syncing

New Here ,
Mar 06, 2020

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Hello,

 

My Creative Cloud has suddenly stopped syncing my files. It just says "Getting storage information..." and never changes. What could be the problem?

 

Thanks,

 

ReubenScreen Shot 2020-03-06 at 2.39.32 pm.png

 

Signed out and in again - this fixed it!

Topics

Creative Cloud, File sync

Views

1.5K

Likes

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Engaged ,
Mar 06, 2020

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Have you checked your Internet connection? Does it properly?

Have you laid out appropriate permissions for apps to access internet by whitelisting them in the system's firewall?

 

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New Here ,
Mar 06, 2020

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Signed out and in again - this fixed it!

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Community Beginner ,
May 30, 2020

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I'm facing the exact same issue but nothing is resolving the issue.  I've reinstalled, repaired, turned off Widnows Defender and Malwarebytes...nothing is solving the issue.  

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New Here ,
Jun 01, 2020

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I'm still facing the same issue. even though I signed out and in again in-app and website.

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