Creative Cloud not syncing

[reuben_ross]

Hello,

My Creative Cloud has suddenly stopped syncing my files. It just says "Getting storage information..." and never changes. What could be the problem?

Thanks,

Reuben

[RuskinF]

Have you checked your Internet connection? Does it properly?

Have you laid out appropriate permissions for apps to access internet by whitelisting them in the system's firewall?

[reuben_ross · Accepted solution]

Signed out and in again - this fixed it!

[Z-GrimV]

I'm facing the exact same issue but nothing is resolving the issue.  I've reinstalled, repaired, turned off Widnows Defender and Malwarebytes...nothing is solving the issue.  

[rkotakonda]

I'm still facing the same issue. even though I signed out and in again in-app and website.