Creative Cloud not trying to sync?

Community Beginner ,
May 23, 2018

Copy link to clipboard

Copied

Adobe Creative Cloud has just stoped syncing and given me an error saying that the files were unable to sync. So I tried restarting my Mac and now CC wont even try to sync. I just get this.

Screen Shot 2018-05-24 at 12.26.19 AM.png

Auto sync is turned on and everything in the settings page is normal.

At the exact same time, the sync also turned off on my Windows PC.

Any idea how to fix this? Or is this a server side issue?

Thanks

TOPICS
File sync

Views

292

Likes

Translate

Translate

Report

Report
Reply
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

1 Correct Answer

Community Beginner , May 27, 2018
Mr_Simmons Community Beginner , May 27, 2018
I was able to fix the issue by pausing the sync then logging off creative cloud. Then re-logging in and starting the sync again. Do you still want the log files?

Likes

Translate

Translate
Jump to answer Jump to answer
Adobe Employee ,
May 27, 2018

Copy link to clipboard

Copied

Hi,

Thanks for reporting the issue.

Would you be able to collect and upload log files from your system?

Here is a link to an article about the tool with a link to download it.

Log Collector Tool

The tool will create a zip file on the desktop of all the log files. Please could you send us your logs (punaggar@adobe.com) using the tool.

Engineering may have some additional questions but this will help us get started.

Thanks,

Puneet Aggarwal

Likes

Translate

Translate

Report

Report
Reply
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Community Beginner ,
May 27, 2018

Copy link to clipboard

Copied

I was able to fix the issue by pausing the sync then logging off creative cloud. Then re-logging in and starting the sync again. Do you still want the log files?

Likes

Translate

Translate

Report

Report
Reply
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Adobe Employee ,
May 28, 2018

Copy link to clipboard

Copied

Hi,

Glad it worked. Thanks for the confirmation.

In case the problem resurfaces, please share the log files.

Thanks,

Puneet Aggarwal

Likes

Translate

Translate

Report

Report
Reply
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
New Here ,
Jul 10, 2018

Copy link to clipboard

Copied

I'm having this issue too. I logged out and back in numerous times to no avail. Can you help?

Thanks,
Beth

Likes

Translate

Translate

Report

Report
Reply
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more