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Hey there, I’m running Creative Cloud on a MacBook Pro running OS X 10.14.6.
I can not update any of my applications anymore, e.g. Photoshop 22.1.0. to 22.1.1.
The update buttons for the applications don’t even react to any click. „Update all“ appears to be not clickable as well.
Any suggestions?
ftry resetting the cc app: To reset the Creative Cloud desktop app, make sure it's in the foreground, then press:
Win: Ctrl + Alt + R
Mac: Cmd + Opt + R
if that fails, try to repair
https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html
if that fails go ahead and uninstall/reinstall per the above link
if that fails, do a clean cc install following each applicable step:
uninstall every cc app including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html
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update your cc app
restart your computer
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Hi @kglad
thanks for your reply - and for considering me being an idiot.
If this would have worked previously, I wouldn’t have asked.
Cheers, Wolfgang
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ftry resetting the cc app: To reset the Creative Cloud desktop app, make sure it's in the foreground, then press:
Win: Ctrl + Alt + R
Mac: Cmd + Opt + R
if that fails, try to repair
https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html
if that fails go ahead and uninstall/reinstall per the above link
if that fails, do a clean cc install following each applicable step:
uninstall every cc app including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html
then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html
clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html
check for, and if available, update your os
restart your computer (don't skip this)
reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud.
if you're unable to install the cc desktop app at this stage, use an administrator account (solution 4 here, https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html)
use the desktop app to install your cc programs/trials
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Hey @kglad ,
many thanks, the uninstall/clean/reinstall option finally worked!
Thanks for your support!
Cheers, Wolfgang
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you're welcome.
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Hi, met same problem here and followed steps(*) but still not seeing XD v36.
Any suggestion?
* Steps I took
- Check for update in CC desktop.
- Repair creative cloud
- Uninstall all adobe apps
- Uninstall / clean / reinstall CC desktop
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check if your computer meets specs, Adobe XD User Guide
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It does ( and if not I'm sure nearly 50% of mac user meet same problem).
Anything else I can do? Or is there any place that I can download specific app version?
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embed (using the insert photos icon) a screenshot showing your os version.
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Here.
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great.
now embed a screenshot showing the available xd versions in your cc app.
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Also the uninstall app in applications > Adobe creative cloud, gives the option to repair rather than uninstal.
When my photoshop update failed, the repair option worked for me.
Chris