Hey there, I’m running Creative Cloud on a MacBook Pro running OS X 10.14.6.
I can not update any of my applications anymore, e.g. Photoshop 22.1.0. to 22.1.1.
The update buttons for the applications don’t even react to any click. „Update all“ appears to be not clickable as well.
update your cc app
restart your computer
ftry resetting the cc app: To reset the Creative Cloud desktop app, make sure it's in the foreground, then press:
Win: Ctrl + Alt + R
Mac: Cmd + Opt + R
if that fails, try to repair
if that fails go ahead and uninstall/reinstall per the above link
if that fails, do a clean cc install following each applicable step:
uninstall every cc app including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html
then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html
clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html
check for, and if available, update your os
restart your computer (don't skip this)
reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud.
if you're unable to install the cc desktop app at this stage, use an administrator account (solution 4 here, https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html)
use the desktop app to install your cc programs/trials
Hi, met same problem here and followed steps(*) but still not seeing XD v36.
* Steps I took
- Check for update in CC desktop.
- Repair creative cloud
- Uninstall all adobe apps
- Uninstall / clean / reinstall CC desktop
It does ( and if not I'm sure nearly 50% of mac user meet same problem).
Anything else I can do? Or is there any place that I can download specific app version?
embed (using the insert photos icon) a screenshot showing your os version.
now embed a screenshot showing the available xd versions in your cc app.