Creative Cloud "File syncing disabled. Contact your IT administrator for details" ???

Explorer ,
Apr 13, 2020

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Hello,

 

Windows 10.

Creative Cloud file syncing is disabled.

 

Going to: Creative Cloud Desktop / Settings / Syncing says:

"You don't have access to manage preferences for Syncing

Permission fro your IT administrator may be required."

 

I have no IT department. This is just me and my new computer. What am i supposed to do?

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Creative Cloud, File sync, Libraries, New user

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1 Correct Answer

Explorer , Apr 19, 2020
leather_bird Explorer , Apr 19, 2020
Resolved.Adobe Customer Care agent commandeered my computer and for several hours was unable to solve the problem until…Complete uninstall and re-install of all Adobe Products.Boom.Works flawlessly now.They couldn't tell me what was wrong specifically, but this was apparently the only solution.Many thanks.

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LEGEND ,
Apr 13, 2020

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First Restart your computer.

Then check that you are Signed In to your computer with an Administrators account.

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Explorer ,
Apr 13, 2020

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Yep. I'm an administrator. Now what?

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Explorer ,
Apr 13, 2020

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If I go in to Creative Cloud / Settings / to look at my preferences for Synching it just says:

 

You don't have access to manage preferences for Syncing.

Permission from your IT administrator may be required.

 

Its a total dead end. Doesn't tell me what to do. So confused.

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LEGEND ,
Apr 13, 2020

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What type of computer are you using? Mac or Windows?

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Explorer ,
Apr 19, 2020

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Resolved.

Adobe Customer Care agent commandeered my computer and for several hours was unable to solve the problem until…

Complete uninstall and re-install of all Adobe Products.

Boom.
Works flawlessly now.

They couldn't tell me what was wrong specifically, but this was apparently the only solution.

Many thanks.

Likes

Translate

Translate

Report

Report
Reply
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more