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Creative Cloud "Unable to load Sync Location" on Windows 10

Community Beginner ,
May 01, 2018

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Hi everyone,

I originally had Creative Cloud file syncing working. I changed the syncing location and have had trouble since. I get the following;

2018-05-02 11_42_49-Creative Cloud.png

I went to this thread https://forums.adobe.com/thread/1868200 and did the uninstall of Creative Cloud and then the reinstall. However, this did not fix the problem.

I then tried deleting the options.tix file as per this instruction https://helpx.adobe.com/creative-cloud/kb/creative-cloud-desktop-app-spinning.html

Both these methods did not solve the problem. Can anyone help me please?

I also cannot see my CC files from within the applications, for example;

2018-05-02 11_57_10-Adobe Photoshop CC 2018.png

Hi Volition74au,

What folder location do you have specified in the Creative Cloud Files folder in the preferences?

It sounds like there is some kind of conflict or permissions issue accessing whatever location is specified.

sync_location.jpg

If you wanted to work with our phone/chat support directly you should be able to reach them from here:

Contact Customer Care

- Dave

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File sync

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Creative Cloud "Unable to load Sync Location" on Windows 10

Community Beginner ,
May 01, 2018

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Hi everyone,

I originally had Creative Cloud file syncing working. I changed the syncing location and have had trouble since. I get the following;

2018-05-02 11_42_49-Creative Cloud.png

I went to this thread https://forums.adobe.com/thread/1868200 and did the uninstall of Creative Cloud and then the reinstall. However, this did not fix the problem.

I then tried deleting the options.tix file as per this instruction https://helpx.adobe.com/creative-cloud/kb/creative-cloud-desktop-app-spinning.html

Both these methods did not solve the problem. Can anyone help me please?

I also cannot see my CC files from within the applications, for example;

2018-05-02 11_57_10-Adobe Photoshop CC 2018.png

Hi Volition74au,

What folder location do you have specified in the Creative Cloud Files folder in the preferences?

It sounds like there is some kind of conflict or permissions issue accessing whatever location is specified.

sync_location.jpg

If you wanted to work with our phone/chat support directly you should be able to reach them from here:

Contact Customer Care

- Dave

Topics

File sync

Views

594

Likes

Translate

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Adobe Community Professional ,
May 02, 2018

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Community Beginner ,
May 09, 2018

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How do I escalate this issue. I have not received an answer on forum so would like to try ad get support from Adobe. Where do you submit issues?

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Adobe Employee ,
May 10, 2018

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Hi Volition74au,

What folder location do you have specified in the Creative Cloud Files folder in the preferences?

It sounds like there is some kind of conflict or permissions issue accessing whatever location is specified.

sync_location.jpg

If you wanted to work with our phone/chat support directly you should be able to reach them from here:

Contact Customer Care

- Dave

Likes

Translate

Translate

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
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