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Creative Cloud refuses to sync properly

New Here ,
Nov 09, 2019

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Hello,

 

I have been having trouble syncing files for a while.

 

I kept getting an error message saying 'Unable to sync <Filename>' which was a file I had deleted weeks ago. In an effort to rectify this and to clear space on my SSD I tried moving my storage to an external HD.

 

This didn't work and was too slow so I attempted to move the target folder back to my device SSD. However, when I did this all my sharing rights to files I was using with my business partner were lost. I asked him to send me invitations to the files again and in order to ensure the target file was not the problem I tried to save the newly shared files in a new folder.

However, this sync did not work and now I get nothing but error messages saying it is not able to sync to the file. Everything I need is on the cloud so all I want to do is reset all my defaults and gain access to the 8 folders I was invited to at 9.28-9 this morning (09/11.2019)

 

Please help!

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Collaboration, Creative Cloud, File sync

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Creative Cloud refuses to sync properly

New Here ,
Nov 09, 2019

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Hello,

 

I have been having trouble syncing files for a while.

 

I kept getting an error message saying 'Unable to sync <Filename>' which was a file I had deleted weeks ago. In an effort to rectify this and to clear space on my SSD I tried moving my storage to an external HD.

 

This didn't work and was too slow so I attempted to move the target folder back to my device SSD. However, when I did this all my sharing rights to files I was using with my business partner were lost. I asked him to send me invitations to the files again and in order to ensure the target file was not the problem I tried to save the newly shared files in a new folder.

However, this sync did not work and now I get nothing but error messages saying it is not able to sync to the file. Everything I need is on the cloud so all I want to do is reset all my defaults and gain access to the 8 folders I was invited to at 9.28-9 this morning (09/11.2019)

 

Please help!

Topics

Collaboration, Creative Cloud, File sync

Views

219

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Adobe Community Professional ,
Nov 09, 2019

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do you see the expected files if you open your cc app and click file>go to cc web?

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New Here ,
Nov 17, 2019

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No, I deleted it on my hard drive and on the Cloud website

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kglad LATEST
Adobe Community Professional ,
Nov 17, 2019

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are the files you need on your partner's hd and cloud storage?  if yes, change your sync folder to a new non-root folder of an internal drive.

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