Creative Cloud Resource not working

New Here ,
Mar 12, 2017

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I tried to download some resources from Creative Cloud Resource, but the button(shape as the cloud) didn`t work. Then I tried to sign out the account to active it, but nothing happened. Could anyone help me to solve this problem?

Thank you for your help.

Best wishes

.屏幕快照 2017-03-13 上午3.51.44.png屏幕快照 2017-03-13 上午3.52.30.png

Hi Xiaoz,

When I click a button to download a Market asset I get a prompt to select which Library to save it in

You might want to try these two things and see if they help

Solution 1

1) Reboot the computer

2) Choose the Check for App Updates option in the top right within the Creative Cloud app

3) After that process completes try downloading the market asset again

check_for_updates.jpg

Solution 2

1) Go the Libraries section online at Adobe Creative Cloud​ and sign in with your Adobe ID

2) Create a new Library using the option from the Action menu in the top right
3) Try downloading the market asset again

Library.jpg

Please let me know if these help,

Thanks,

- Dave

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File sync

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Creative Cloud Resource not working

New Here ,
Mar 12, 2017

Copy link to clipboard

Copied

I tried to download some resources from Creative Cloud Resource, but the button(shape as the cloud) didn`t work. Then I tried to sign out the account to active it, but nothing happened. Could anyone help me to solve this problem?

Thank you for your help.

Best wishes

.屏幕快照 2017-03-13 上午3.51.44.png屏幕快照 2017-03-13 上午3.52.30.png

Hi Xiaoz,

When I click a button to download a Market asset I get a prompt to select which Library to save it in

You might want to try these two things and see if they help

Solution 1

1) Reboot the computer

2) Choose the Check for App Updates option in the top right within the Creative Cloud app

3) After that process completes try downloading the market asset again

check_for_updates.jpg

Solution 2

1) Go the Libraries section online at Adobe Creative Cloud​ and sign in with your Adobe ID

2) Create a new Library using the option from the Action menu in the top right
3) Try downloading the market asset again

Library.jpg

Please let me know if these help,

Thanks,

- Dave

TOPICS
File sync

Views

212

Likes

Translate

Translate

Report

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Mar 12, 2017 0
Adobe Employee ,
Mar 13, 2017

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Moving the discussion to File Hosting, Syncing, and Collaboration​ forum.

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Mar 13, 2017 1
Adobe Employee ,
Mar 13, 2017

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Hi Xiaoz,

When I click a button to download a Market asset I get a prompt to select which Library to save it in

You might want to try these two things and see if they help

Solution 1

1) Reboot the computer

2) Choose the Check for App Updates option in the top right within the Creative Cloud app

3) After that process completes try downloading the market asset again

check_for_updates.jpg

Solution 2

1) Go the Libraries section online at Adobe Creative Cloud​ and sign in with your Adobe ID

2) Create a new Library using the option from the Action menu in the top right
3) Try downloading the market asset again

Library.jpg

Please let me know if these help,

Thanks,

- Dave

Likes

Translate

Translate

Report

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
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Mar 13, 2017 1